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halaywi
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Joined: Thu Nov 08, 2018 9:05 pm

email

Post by halaywi » Thu Nov 08, 2018 9:12 pm

How do I link an email account to the Editor?

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TrackerSupp-Daniel
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Joined: Wed Jan 03, 2018 6:52 pm

Re: email

Post by TrackerSupp-Daniel » Thu Nov 08, 2018 9:18 pm

Hello halaywi,
To link an email account first open the Preferences (Ctrl+K) and navigate to the Send mail tab:
DMKB18November684.png
Then simply choose the account to add. If you use a desktop application, you can also sent that app as your default mail client and have the Editor open it by default, such as thunderbird or outlook.

Note that some mail providers require you to trust "less secure" applications, such as Gmail, this article should help in those scenarios:
https://www.tracker-software.com/knowle ... nge-Editor
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

halaywi
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Posts: 3
Joined: Thu Nov 08, 2018 9:05 pm

Re: email

Post by halaywi » Thu Nov 08, 2018 10:49 pm

I did what you wrote, and it still doesn't work.
When I click the send mail icon I get popups i cant copy here that say preparing to attach files and then that no mail is activated.

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TrackerSupp-Daniel
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Posts: 1890
Joined: Wed Jan 03, 2018 6:52 pm

Re: email

Post by TrackerSupp-Daniel » Thu Nov 08, 2018 11:34 pm

Hello halaywi,

I am curious to know what these popups say, can you send them to us directly via email Support@tracker-software.com
Please also tell us what application you are trying to use to send this mail, so that we can begin testing from our end as well.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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