scanner setup

A picture is worth a thousand words. We have created some pdfs tutorials showing common tasks.

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scanner setup

Post by mmcmanis » Sun Jan 03, 2016 6:49 pm

I have been using Acrobat 9 and just installed trial of PDF-Exchange Editor. When I try to can, neither of my scanners is available to select. How do I get my scanners available?

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Will - Tracker Supp
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Re: scanner setup

Post by Will - Tracker Supp » Mon Jan 04, 2016 3:28 pm

Hi mmcmanis,

I suspect that this is because your scanner offers only 32-bit drivers, which cannot be used by a 64-bit application. Please try scanning with another 64-bit application (i.e. MS Paint [Not Adobe, their applications are only 32-bit]).

If the other 64-bit app doesn't see the scanner, then this is indeed the case, and you will need to either contact the manufacturer and request a 64-bit driver, or use the portable Editor:

If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.

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