Opened a pdf in adobe and its totally different version

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john.wildish
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Opened a pdf in adobe and its totally different version

Post by john.wildish » Wed Dec 04, 2013 12:21 pm

We received an editable PDF, and when opened in PDF exchange it seems its an older version. However when opened in adobe 11, the version the sender meant to submit is shown on screen.

Any help please?

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Will - Tracker Supp
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Re: Opened a pdf in adobe and its totally different version

Post by Will - Tracker Supp » Wed Dec 04, 2013 3:31 pm

Hi John.

Thanks for the post - I'm afraid it's impossible to tell what might be happening without seeing the document itself. Could you send a copy?

If you don't want it to be available to the general public, then you could send it to support@tracker-software.com, with a link back to this forums and we would take a look there.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

john.wildish
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Posts: 2
Joined: Wed Dec 04, 2013 12:11 pm

Re: Opened a pdf in adobe and its totally different version

Post by john.wildish » Wed Dec 04, 2013 3:53 pm

Will. Thanks for the reply, I cant send the document as it contains confidential data regarding a lottery grant. I will try to strip the data and send it to you,

Thanks

John

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Will - Tracker Supp
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Re: Opened a pdf in adobe and its totally different version

Post by Will - Tracker Supp » Wed Dec 04, 2013 3:59 pm

Hi John,

If possible, it would definitely be appreciated - without the document, or another sample that displays this behaviour, I'm afraid that we would be unable to advise on what specifically could be causing this.

The only real suggestion, that I could make, would be to make sure that you have the latest Version of the Editor and see if that helps:
http://www.tracker-software.com/PDFXVE3.zip

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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