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Edits and form input information not printable

Posted: Fri Dec 21, 2012 1:40 pm
by campa international inc.
I am a new user and after completing a PDF form by inputting the information, when I print, none of the information appears - the printed form is blank. Also, after inputting the form data and saving the PDF file, when I send this file by email, the form can be altered by the email recipent. How can I save the completed PDF form and avoid the shaded areas - that identify where one inputs information - from being visible to the email recipient.

Re: Edits and form input information not printable

Posted: Fri Dec 21, 2012 1:46 pm
by campa international inc.
In addition to the above, when I write a document and save it as a PDF and then place my signature on the PDF document and then go to print - the signature does not appear. Basically, what ever information I input using PDF Exchanger vanishes.

Re: Edits and form input information not printable

Posted: Fri Dec 21, 2012 2:51 pm
by Tracker Supp-Stefan
Hello campa international inc.,

Could you please check in the Viewer's print dialogue that you have selected to print "Document and Markups" as if it's "Document" only - you will get as a printout only your original unaltered document.

Also please attach a copy of your file to this topic or if sensitive - send that to support@tracker-software.com with a link back to the forum topic and we will check it further.

Best,
Stefan