Change E-Mail Adress

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Mr. Nice Guy
User
Posts: 199
Joined: Tue Sep 16, 2008 7:16 am
Location: Germany

Change E-Mail Adress

Post by Mr. Nice Guy » Wed Dec 12, 2012 6:25 pm

Hi,

can't change my mailadress

Code: Select all

The entered e-mail address is already in use.
The e-mail addresses you entered do not match.
Under "My Account" it was no problem to change it...
http://www.tracker-software.com/account/my_account

Nico - Tracker Supp
User
Posts: 220
Joined: Fri May 18, 2012 8:41 pm

Re: Change E-Mail Adress

Post by Nico - Tracker Supp » Wed Dec 12, 2012 10:44 pm

Hi Mr. Nice Guy,

Thank you for your post.
According to your description you want to change the email address from your forum account (let me know if I'm wrong).
Please could you send us an email to support@tracker-software.com with your new email address? Also, include other contact information used for registration such as username, email, purchase order, etc. Please do NOT include that information here at the forum.
Thanks.

Sincerely,

Mr. Nice Guy
User
Posts: 199
Joined: Tue Sep 16, 2008 7:16 am
Location: Germany

Re: Change E-Mail Adress

Post by Mr. Nice Guy » Thu Dec 13, 2012 6:19 pm

Hi Nico,

sent it to you.
Thx for the information.

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Will - Tracker Supp
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Posts: 6718
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
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Re: Change E-Mail Adress

Post by Will - Tracker Supp » Thu Dec 13, 2012 11:33 pm

Hi Mr. Nice Guy,

As per our email, we are also unable to change your email - it says that the address is already in use, but upon searching the database for the address, it says it doesn't exist.

We have placed a ticket for this issue with our Web Developers, and ask for your patience and understand while we try to figure this out.

Also, do keep me updated as to how creating the new account goes, and whether it solves the issue!

Cheers,
Will
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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