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Printing problem from IE8

Posted: Fri Mar 09, 2012 8:28 pm
by clark valuation
Selected PDF XChange as printer, status bar appeas and says "Printing PDF..." but no progress and no file is created - just installed PDFXchg Pro

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 8:30 pm
by John - Tracker Supp
Is this using the 'File Menu -> Print option' or the Icons/toolbars added to IE via our toolbar Addin ?

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 8:50 pm
by clark valuation
Printed using the IE print function, print preview then print

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 8:52 pm
by John - Tracker Supp
Can you please advise your windows OS and also is it 32/64 bit?

Thanks

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 8:59 pm
by clark valuation
Windows 7 Home Premium (recent install), 64-bit

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 9:05 pm
by John - Tracker Supp
Hmm strange I cannot replicate on Win7/64 bit IE 9 ...

this will take a little more investigation here to set up a machine with IE - can I ask if other applications print ok ?

I take it you do have the latest build/version 4.....201 ?

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 9:31 pm
by John - Tracker Supp
I have disussed this with our project team and they believe it is related to permission restrictions in IE - can I ask you to please try 2 things ;

1: please try and start the application 'PDFSaver' located in your Start button Menu -> All Programs -> Tracker Software-> PDF-XChange folder

if this corrects - please see the IOcon in the bootom right of your screen and double click and then look under the 'Settings' Tab and uncheck the property 'Autounload PDFsaver' this wilol keep it running in the background at all tims to 'capture' output and generate a PDF file.

2: If option 1 does not correct - please investigate your IE settings and see if some options such as Private Mode etc are restricting access to the PDF-XChange Printer.

Thanks

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 9:47 pm
by clark valuation
Tested and PDF printing is working fine in MS Word & Excel, so there must be an IE or other problem, apparently not your software. I will try your suggestions, and I will re-post only if I continue to have problems. Thanks.

Re: Printing problem from IE8

Posted: Fri Mar 09, 2012 9:48 pm
by John - Tracker Supp
Thanks and good luck ! :)