Printing problem from IE8

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clark valuation
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Printing problem from IE8

Post by clark valuation » Fri Mar 09, 2012 8:28 pm

Selected PDF XChange as printer, status bar appeas and says "Printing PDF..." but no progress and no file is created - just installed PDFXchg Pro
Last edited by clark valuation on Fri Mar 09, 2012 8:31 pm, edited 1 time in total.

John - Tracker Supp
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Re: Printing problem from IE8

Post by John - Tracker Supp » Fri Mar 09, 2012 8:30 pm

Is this using the 'File Menu -> Print option' or the Icons/toolbars added to IE via our toolbar Addin ?
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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clark valuation
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Re: Printing problem from IE8

Post by clark valuation » Fri Mar 09, 2012 8:50 pm

Printed using the IE print function, print preview then print

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Re: Printing problem from IE8

Post by John - Tracker Supp » Fri Mar 09, 2012 8:52 pm

Can you please advise your windows OS and also is it 32/64 bit?

Thanks
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clark valuation
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Re: Printing problem from IE8

Post by clark valuation » Fri Mar 09, 2012 8:59 pm

Windows 7 Home Premium (recent install), 64-bit

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Re: Printing problem from IE8

Post by John - Tracker Supp » Fri Mar 09, 2012 9:05 pm

Hmm strange I cannot replicate on Win7/64 bit IE 9 ...

this will take a little more investigation here to set up a machine with IE - can I ask if other applications print ok ?

I take it you do have the latest build/version 4.....201 ?
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Tracker Support
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John - Tracker Supp
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Re: Printing problem from IE8

Post by John - Tracker Supp » Fri Mar 09, 2012 9:31 pm

I have disussed this with our project team and they believe it is related to permission restrictions in IE - can I ask you to please try 2 things ;

1: please try and start the application 'PDFSaver' located in your Start button Menu -> All Programs -> Tracker Software-> PDF-XChange folder

if this corrects - please see the IOcon in the bootom right of your screen and double click and then look under the 'Settings' Tab and uncheck the property 'Autounload PDFsaver' this wilol keep it running in the background at all tims to 'capture' output and generate a PDF file.

2: If option 1 does not correct - please investigate your IE settings and see if some options such as Private Mode etc are restricting access to the PDF-XChange Printer.

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

clark valuation
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Joined: Fri Mar 09, 2012 6:02 pm

Re: Printing problem from IE8

Post by clark valuation » Fri Mar 09, 2012 9:47 pm

Tested and PDF printing is working fine in MS Word & Excel, so there must be an IE or other problem, apparently not your software. I will try your suggestions, and I will re-post only if I continue to have problems. Thanks.

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Re: Printing problem from IE8

Post by John - Tracker Supp » Fri Mar 09, 2012 9:48 pm

Thanks and good luck ! :)
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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