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alex.raducanu
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Licensing Question

Mon Aug 06, 2018 6:59 pm

I can't seem to find the information on how to re-apply a license if one of our computers "died" and had to be replaced. Can I reapply the same license on a new computer (considering the old on is inaccessible any longer)? Are there any other specific steps we need to take?
We currently have a 10 pack of PDF-XChange Editor Plus licenses.
Thanks!
 
Paul - Tracker Supp
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Re: Licensing Question

Mon Aug 06, 2018 7:08 pm

Hi Alex,
welcome the the Tracker forums.

If the old PC is dead and not going to be ever again started with the Editor still installed then you can indeed use the key to license another PC without needed to take further steps.

hth
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
 
alex.raducanu
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Re: Licensing Question

Mon Aug 06, 2018 7:11 pm

Does the same go in case only the Operating System is dead, and the computer gets re-imaged?
and then to fully understand all cases, what if I don't need to use it on a computer that works just fine, do I simply need to uninstall it, or are there any other steps I need to take?
 
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Will - Tracker Supp
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Re: Licensing Question

Tue Aug 07, 2018 8:01 am

Hi alex,

Thanks for the post - Generally speaking, if you're changing computers and get log in to uninstall the application, it's much preferred that you do. That way no license is left hanging around for someone else to get a hold of. Obviously if the PC is dead, the drive has been formatted, or OS reinstalled, etc. then there's no worry as you won't be able to get in to uninstall.

what if I don't need to use it on a computer that works just fine, do I simply need to uninstall it, or are there any other steps I need to take?
The same as above applies here too.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

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