Error in Saving PDF

[docu-track99]

I have provided a link below for a PDF that does not upload to your site. It may be too large. Please download this PDF instead from our FTP site by pasting the link into a browser.

ftp://support:support@doc-it.ftpstream. ... 20v001.zip

This PDF, which seems normal, will cause an "Codec [Compression error]" error for any operation that requires the PDF to be saved. This error can be demonstrated by running the "Add Watermark" function on this PDF in the "VB_PXCProSample.exe" that comes with the PDF-Tools 4 SDK.

This is a very important error within our document management application.

Thank you in advance.

[Lzcat - Tracker Supp]

Your file has invalid content streams on pages 226, 227, and 228 (objects 4160, 4179, 4192). Adobe Reader and the PDFXchange Viewer simply ignore them, but PDF-Tools does not. This is now fixed and the, fix will be available with the next build.

[docu-track99]

As usual, beyond excellent response. Thank you.

Do you have a policy on releasing updates once a bug has been reported, in terms of how long it takes to get the update out? We need to schedule a patch to our customers to fix this bug and it would be very helpful to have some idea of your turn-around time on patches.

[John - Tracker Supp]

Hi,

We usually expect an update about once every 4 weeks (though this is always dependent on the volume and severity of issues etc) - the last update was just over 1 week ago - so approx 3 weeks or so would be the next expected release.

Hope that helps