Build 191 - printing only part of a page
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Build 191 - printing only part of a page
Hello,
We have a problem with build 191. The page that needs to be printed consists of several charts and a frame. It prints just fine with the build 187 but with build 191 only some of the charts get printed. I can send pdf files of this page printed with both 187 and 191 builds to show exactly what I mean. Other than that I am not sure what additional info you need.
Thanks
We have a problem with build 191. The page that needs to be printed consists of several charts and a frame. It prints just fine with the build 187 but with build 191 only some of the charts get printed. I can send pdf files of this page printed with both 187 and 191 builds to show exactly what I mean. Other than that I am not sure what additional info you need.
Thanks
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Re: Build 191 - printing only part of a page
Hi rostg
can you post a sample file that displays this behaviour for us to look at? If it is sensitive please email it to support@pdf-xchange.com and refer to this thread.
can you post a sample file that displays this behaviour for us to look at? If it is sensitive please email it to support@pdf-xchange.com and refer to this thread.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
Here are the files. Structurally, the page has 4 charts and a frame. As you can see in the build_191.pdf file only one pie chart has been printed.
Let me know what other information you might need.
Thank you.
Let me know what other information you might need.
Thank you.
You do not have the required permissions to view the files attached to this post.
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Re: Build 191 - printing only part of a page
Thanks this is a known reprroduced problem and a fix will be available in the next build in approx 14 days
Thanks for your patience.
Thanks for your patience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
Thank you, John. That's a good news.
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Re: Build 191 - printing only part of a page
Pleasure
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
OK, I downloaded the build 192 and everything worked perfectly on Window XP. However, on Windows 7 64-bit this problem is still there. Also there is a problem with installation on Windows 7 - if there is already PDF-Xchange driver on the system, running the installer removes it from the list of printers; running it second time places it back again. Please, advise.
Thanks.
Thanks.
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Re: Build 191 - printing only part of a page
Hi,
checking both issues out now and will come back shortly ...
checking both issues out now and will come back shortly ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
Hi rostg,
thanks for the feedback. I have recreated the issue here where the printer is removed by the installer. RT#843: Installer removes printer on update This is a different issue and should be in it's own thread if we discuss it on the forum.
With regards the issue where only part of the page is generated - this is a known Win 7 - 64 bit issue when the app being used is 32 bit, caused by us having to work around other Win 7 MS issues so we had to re-engineer part of the driver process - and these have resulted in this 'knockon' issue because of the work around we created.
In previous releases we had a work around in place to resolve whilst we await a proper fix from MS - however regrettably this had other consequences as described so for 32 bit app's running on 64 bit systems only we have had to switch this work around off and we are searching for an alternative means to resolve.
I stress - this is all a consequence of the original MS problem that we have had to try to work around - not ours and I can ask our driver specialist to post more detail on the issue if it would be of interest. I should point out that there will be no 'quick fix' here. There is a support ticket for this printing issue: RT#844: Build 191 - printing only part of a page
Thanks for your patience in the meantime.
thanks for the feedback. I have recreated the issue here where the printer is removed by the installer. RT#843: Installer removes printer on update This is a different issue and should be in it's own thread if we discuss it on the forum.
With regards the issue where only part of the page is generated - this is a known Win 7 - 64 bit issue when the app being used is 32 bit, caused by us having to work around other Win 7 MS issues so we had to re-engineer part of the driver process - and these have resulted in this 'knockon' issue because of the work around we created.
In previous releases we had a work around in place to resolve whilst we await a proper fix from MS - however regrettably this had other consequences as described so for 32 bit app's running on 64 bit systems only we have had to switch this work around off and we are searching for an alternative means to resolve.
I stress - this is all a consequence of the original MS problem that we have had to try to work around - not ours and I can ask our driver specialist to post more detail on the issue if it would be of interest. I should point out that there will be no 'quick fix' here. There is a support ticket for this printing issue: RT#844: Build 191 - printing only part of a page
Thanks for your patience in the meantime.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
HI rostg,
the team have indicated to me the following:
hth
the team have indicated to me the following:
So we will follow this further at that time.Right now we can do nothing for 32-bit programmes under Windows 7 64-bit.
The issue is we have to do some workarounds to bypass the issue in Windows 7.
All we can do now is to wait for service pack for Windows 7
hth
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
Hi Paul,
Thanks for the reply. Let's wait for the service pack...
Thanks for the reply. Let's wait for the service pack...
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Re: Build 191 - printing only part of a page
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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- Site Admin
- Posts: 6901
- Joined: Wed Mar 25, 2009 10:37 pm
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Re: Build 191 - printing only part of a page
Hi rostg,
SP1 for Win 7 is available. Can you tell us if you still have an issue with this please?
regards
SP1 for Win 7 is available. Can you tell us if you still have an issue with this please?
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: Build 191 - printing only part of a page
HI rostg,
we believe this issue is resolved when SP1 is installed. I am closing this ticket. Do let me know if you feel there is anything more we should be doing here.
we believe this issue is resolved when SP1 is installed. I am closing this ticket. Do let me know if you feel there is anything more we should be doing here.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com