Cannot Install Driver with WinFax Pro 10.4 Installed

[71SoCal]

We're seeing an issue with our clients where if theyhave WinFax Pro 10.4 installed, they cannot install the Tracker drivers.

It's my understanding that Tracker is already aware of some WinFax issues. Are you aware of this issue, and if so, is there a driver update available to solve this problem?

Thank you.

Mike Buffington
Mitchell International

[John - Tracker Supp]

Mike can you please advise what build you are using as my understanding was this was resolved ..

[71SoCal]

John,

Sorry for the delay. I did some additional research, and it looks like the reason the WinFax driver is being deleted is due to an older Raster driver installation. Our current Raster version is: 1.07.48. I reinstalled WinFax, then installed the latest Raster driver: 1.10.56, and no WinFax deletion. So now we're determining when to upgrade to the latest Raster driver.

I think that should close this issue from your end. Thanks for your help.

Mike

[John - Tracker Supp]

Excellent - thnaks Mike - hope all goes well