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Application freezes when calling SetRegInfo

Posted: Wed May 12, 2021 7:15 am
by baumunk
We have the following problem with a customer.

When the following code is executed:

Code: Select all

pdfFactory = new CPXCControlEx();
pdfFactory.RemoveOrphanPrinters("", "");
pdfPrinter = pdfFactory.Printer["", "PDF-XChange Standard", "<REG CODE>", "<DEV CODE>"] as CPXCPrinter;
pdfPrinter.SetRegInfo(dec_key);
the application freezes.

This is when Xchange PDF/A printer is initialized from a VSTO Word Add In.

When it is called from another application (.exe ) it does not freeze.
Peculiarity here the customer himself has bought "XChange Editor Plus - 2018 - Version 7 - Build 326.1" and (previously) installed it on the seats.

We ourselves install PDFX9SA_sm.exe version 9.0.351

Do both versions come into conflict?

With kind regards
Ernest Baumunk

Re: Application freezes when calling SetRegInfo

Posted: Mon May 17, 2021 5:25 pm
by Ivan - Tracker Software
Can you send us a memory dump of the application when it hangs?

Re: Application freezes when calling SetRegInfo

Posted: Wed May 19, 2021 8:01 am
by baumunk
Hello Ivan,

We have the following feedback from the customer:
You have purchased and installed latest version of xChange.
Since then the error is no longer reproducible.

The case can be closed.

With kind regards
Ernest Baumunk

Application freezes when calling SetRegInfo  SOLVED

Posted: Wed May 19, 2021 8:05 am
by Sasha - Tracker Dev Team
:)