Application freezes when calling SetRegInfo  SOLVED

PDF-XChange Drivers API (only) V4/V5
This Forum is for the use of Software Developers requiring help and assistance for Tracker Software's PDF-XChange Printer Drivers SDK (only) - VERSION 4 & 5 - Please use the PDF-Tools SDK Forum for Library DLL assistance.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan

Post Reply
baumunk
User
Posts: 38
Joined: Fri Nov 13, 2020 8:47 am

Application freezes when calling SetRegInfo

Post by baumunk »

We have the following problem with a customer.

When the following code is executed:

Code: Select all

pdfFactory = new CPXCControlEx();
pdfFactory.RemoveOrphanPrinters("", "");
pdfPrinter = pdfFactory.Printer["", "PDF-XChange Standard", "<REG CODE>", "<DEV CODE>"] as CPXCPrinter;
pdfPrinter.SetRegInfo(dec_key);
the application freezes.

This is when Xchange PDF/A printer is initialized from a VSTO Word Add In.

When it is called from another application (.exe ) it does not freeze.
Peculiarity here the customer himself has bought "XChange Editor Plus - 2018 - Version 7 - Build 326.1" and (previously) installed it on the seats.

We ourselves install PDFX9SA_sm.exe version 9.0.351

Do both versions come into conflict?

With kind regards
Ernest Baumunk
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Application freezes when calling SetRegInfo

Post by Ivan - Tracker Software »

Can you send us a memory dump of the application when it hangs?
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
baumunk
User
Posts: 38
Joined: Fri Nov 13, 2020 8:47 am

Re: Application freezes when calling SetRegInfo

Post by baumunk »

Hello Ivan,

We have the following feedback from the customer:
You have purchased and installed latest version of xChange.
Since then the error is no longer reproducible.

The case can be closed.

With kind regards
Ernest Baumunk
Sasha - Tracker Dev Team
User
Posts: 5522
Joined: Fri Nov 21, 2014 8:27 am
Contact:

Application freezes when calling SetRegInfo  SOLVED

Post by Sasha - Tracker Dev Team »

:)
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ
Post Reply