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Cannot Print PDF to PDF Exchange
Posted: Fri May 10, 2019 11:39 am
by Freund
Hello,
we have a problem with a PDF Dokument.
If we want to print the file do the PDF Exchange printer Driver, it doesn't work.
The Printjob is shortly in the spooler, the processdialog is shown very short and then nothing happens.
See attached file.
We have the original file without watermarks, but there it is the same.
It only happens on windows 7 machines.
Regards,
Christian
Re: Cannot Print PDF to PDF Exchange
Posted: Fri May 10, 2019 12:36 pm
by Will - Tracker Supp
Hi Christian,
Thanks for the post - Can you please confirm that you are using the Drivers API SDK and not the end user printer? If you are, please send a sample application so that we can better advise.
Thanks,
Re: Cannot Print PDF to PDF Exchange
Posted: Mon May 13, 2019 6:46 am
by Freund
Hi,
yes we normally use the Drivers Api.
But If you use the Standard Printer it is the Same with the given PDF.
Normally the is more Data in it.
But there are real data from the customer in it (it is a real bill).
So I removed the Data with the Editor.
But I get the same result. I cannot Print it to the PDF-Printer.
The saveas dialog doesn't show up.
Regards,
Christian
Re: Cannot Print PDF to PDF Exchange
Posted: Mon May 13, 2019 11:36 am
by Will - Tracker Supp
Hi Christian,
Thanks for the info. - Can you advise on the specific build you're using?
Cheers,
Re: Cannot Print PDF to PDF Exchange
Posted: Tue May 14, 2019 5:35 am
by Freund
Yes it's version 7.0.0325.0005.
But if I try to print the same document to the actual 8er It doesn' work either.
The same document printed to an other PDF-Creator works.
Re: Cannot Print PDF to PDF Exchange
Posted: Thu May 16, 2019 11:26 am
by Tracker Supp-Stefan
Hello Freund,
It seems like we will need to ask a colleague from our dev team to look at this, but before I do that - can you please just confirm that this only happens on Win 7 and it works OK on Window 10?
Regards,
Stefan
Re: Cannot Print PDF to PDF Exchange
Posted: Fri May 17, 2019 6:47 am
by Freund
Hi,
it's at least on three Windows 7 machines at our customer.
And maybe on a windows 10. Currently I don't know. Hopefully I can get a remote sesson to a Windows 10 Machine, where it seems to be.
If I tested it in a Windows 7 VM here, and I had the same Problem one time. After that never again.
But on the windos 7 machines at the customer its still there.
Regards, Christian.
Re: Cannot Print PDF to PDF Exchange
Posted: Mon May 27, 2019 12:45 pm
by Freund
Hi,
any news about this?
Regards, Christian
Re: Cannot Print PDF to PDF Exchange
Posted: Mon Jun 03, 2019 10:51 am
by Tracker Supp-Stefan
Hello Christian,
Did you get the chance to try on a Win 10 machine as well?
Or is it still limited to Win 7 only?
Regards,
Stefan
Re: Cannot Print PDF to PDF Exchange
Posted: Thu Jun 13, 2019 12:18 pm
by Freund
Hi,
I had remote access to the machine. But the Problem was another.
I will get another sessionto the Win 7 again and record it for you.
Are there any possibilities to log anything?
Regards, Christian