Cannot Print PDF to PDF Exchange

PDF-XChange Drivers API (only) V4/V5
This Forum is for the use of Software Developers requiring help and assistance for Tracker Software's PDF-XChange Printer Drivers SDK (only) - VERSION 4 & 5 - Please use the PDF-Tools SDK Forum for Library DLL assistance.

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Freund
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Cannot Print PDF to PDF Exchange

Post by Freund » Fri May 10, 2019 11:39 am

Hello,

we have a problem with a PDF Dokument.
If we want to print the file do the PDF Exchange printer Driver, it doesn't work.
The Printjob is shortly in the spooler, the processdialog is shown very short and then nothing happens.

See attached file.

We have the original file without watermarks, but there it is the same.

It only happens on windows 7 machines.

Regards,

Christian
Attachments
bill.pdf
(11.39 KiB) Downloaded 49 times

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Will - Tracker Supp
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Re: Cannot Print PDF to PDF Exchange

Post by Will - Tracker Supp » Fri May 10, 2019 12:36 pm

Hi Christian,

Thanks for the post - Can you please confirm that you are using the Drivers API SDK and not the end user printer? If you are, please send a sample application so that we can better advise.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Freund
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Re: Cannot Print PDF to PDF Exchange

Post by Freund » Mon May 13, 2019 6:46 am

Hi,

yes we normally use the Drivers Api.
But If you use the Standard Printer it is the Same with the given PDF.

Normally the is more Data in it.
But there are real data from the customer in it (it is a real bill).
So I removed the Data with the Editor.
But I get the same result. I cannot Print it to the PDF-Printer.

The saveas dialog doesn't show up.

Regards,
Christian

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Will - Tracker Supp
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Re: Cannot Print PDF to PDF Exchange

Post by Will - Tracker Supp » Mon May 13, 2019 11:36 am

Hi Christian,

Thanks for the info. - Can you advise on the specific build you're using?

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

Freund
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Posts: 28
Joined: Fri Mar 16, 2018 9:51 am

Re: Cannot Print PDF to PDF Exchange

Post by Freund » Tue May 14, 2019 5:35 am

Yes it's version 7.0.0325.0005.
But if I try to print the same document to the actual 8er It doesn' work either.
The same document printed to an other PDF-Creator works.
Last edited by Freund on Tue May 14, 2019 7:55 am, edited 1 time in total.

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Tracker Supp-Stefan
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Re: Cannot Print PDF to PDF Exchange

Post by Tracker Supp-Stefan » Thu May 16, 2019 11:26 am

Hello Freund,

It seems like we will need to ask a colleague from our dev team to look at this, but before I do that - can you please just confirm that this only happens on Win 7 and it works OK on Window 10?

Regards,
Stefan

Freund
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Re: Cannot Print PDF to PDF Exchange

Post by Freund » Fri May 17, 2019 6:47 am

Hi,

it's at least on three Windows 7 machines at our customer.
And maybe on a windows 10. Currently I don't know. Hopefully I can get a remote sesson to a Windows 10 Machine, where it seems to be.
If I tested it in a Windows 7 VM here, and I had the same Problem one time. After that never again.
But on the windos 7 machines at the customer its still there.

Regards, Christian.

Freund
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Re: Cannot Print PDF to PDF Exchange

Post by Freund » Mon May 27, 2019 12:45 pm

Hi,

any news about this?

Regards, Christian

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Tracker Supp-Stefan
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Re: Cannot Print PDF to PDF Exchange

Post by Tracker Supp-Stefan » Mon Jun 03, 2019 10:51 am

Hello Christian,

Did you get the chance to try on a Win 10 machine as well?
Or is it still limited to Win 7 only?

Regards,
Stefan

Freund
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Re: Cannot Print PDF to PDF Exchange

Post by Freund » Thu Jun 13, 2019 12:18 pm

Hi,

I had remote access to the machine. But the Problem was another.
I will get another sessionto the Win 7 again and record it for you.
Are there any possibilities to log anything?

Regards, Christian

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