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Compression Issue

Posted: Thu Aug 24, 2017 9:29 pm
by jeffp
We distribute your Lite driver with our package.

I have a customer printing a tax return from his tax program using the Lite driver we distributed with our program. He is claiming that the file size is huge compare to when he uses the Adobe PDF print OR your Standard Printer.

Are there different compression options available in your Std Driver versus the Lite Driver what we distribute that would account for the larger files sizes using the Lite driver?

--Jeff

Re: Compression Issue

Posted: Sat Aug 26, 2017 6:23 pm
by johnles
hi!

we have a similar issue with that driver.. hope they respond...

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six pack shortcuts 2

Re: Compression Issue

Posted: Tue Aug 29, 2017 7:23 am
by Will - Tracker Supp
Hi guys,

I've passed this on to one of our Canadian devs. to see if he can help, but it may require the attention of our lead developer who's currently on holiday. We'll keep you posted.

Thanks,

Re: Compression Issue

Posted: Tue Aug 29, 2017 6:58 pm
by Roman - Tracker Supp
Hi,
Please provide a temp file for the problematic print job.
Look here for details.

Re: Compression Issue

Posted: Thu Aug 31, 2017 4:28 pm
by jeffp
See attached zip file.
Files for Tracker.zip

Re: Compression Issue

Posted: Fri Sep 01, 2017 8:19 am
by Tracker Supp-Stefan
Thanks for the sample file Jeff,

I've asked Roman to take a look at it as soon as he can!

Regards,
Stefan

Re: Compression Issue

Posted: Thu Sep 14, 2017 7:32 pm
by jeffp
It's been a while so just checking in to see if the log file I sent told you anything and if you have a fix for this?

Thanks.

--Jeff

Re: Compression Issue

Posted: Tue Sep 19, 2017 1:44 pm
by Tracker Supp-Stefan
Hi Jeff,

I've asked Roman for an update - and we will post back here as soon as I have any further info!

Regards,
Stefan

Re: Compression Issue

Posted: Tue Sep 19, 2017 10:32 pm
by Tracker Supp-Stefan
Hi Jeff,

Roman started looking at this - but the sample you provided earlier seems to be missing now!
Can you please attach that anew?

Cheers,
Stefan

Re: Compression Issue

Posted: Tue Sep 19, 2017 10:46 pm
by jeffp
No problem. See attached.
Files for Tracker.zip
(885.54 KiB) Downloaded 66 times

Re: Compression Issue

Posted: Wed Sep 20, 2017 12:12 pm
by Tracker Supp-Stefan
Thanks Jeff,

Asked Roman to take a look once again.

Regards,
Stefan

Re: Compression Issue

Posted: Wed Sep 20, 2017 6:32 pm
by Ivan - Tracker Software
As I see, the application that prints that document provides almost all text for first five pages as curves, not as actual text.
That explains why the file is so big (1.09 MB on my side).

Why it prints text in this way, I cannot explain, that question should be addressed to the developers of this app.

Our Lite driver is an XPS-based printer, while Standard - GDI-based. Maybe that explains the difference.

Re: Compression Issue

Posted: Wed Sep 20, 2017 6:45 pm
by jeffp
Thanks for the explanation.

Re: Compression Issue

Posted: Thu Sep 21, 2017 9:13 am
by Tracker Supp-Stefan
:)