PDF-XChange Printer 2012 not accessible on Terminal Server

PDF-XChange Drivers API (only) V4/V5
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docu-track99
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PDF-XChange Printer 2012 not accessible on Terminal Server

Post by docu-track99 »

Hi,

We have issue where PDF-XChange Printer 2012 is not accessible to any users on Terminal Server (Windows Server 2008 x64).

Here's line of code that errors out:

PDFPFactory = New PXCComLib5.CPXCControlEx


Here's error I get:

: Retrieving the COM class factory for component with CLSID {24DFB749-780D-41B4-9BE3-8894D202B944} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).



Below is standard procedure I followed to manually install PDF-XChange Printer 2012 on Terminal Server:

• No users logged into sessions
• Done from a Console
• Admin command prompt:
• change user /install
• "PDFX5SA_sm.exe" /SILENT /NORESTART /COMPONENTS="pdfSaver,PDF-XChange driver,Help,Languages" /DIR="C:\Program Files\Doc.It 4 PDF Printer\" /LOG="C:\PDFXInstallLog.txt"
• change user /execute

Note: Attached is the log for installing the printer.


I noticed that "pdfsaver5" is not running in the background. I tried manually launching it by double clicking the executable but it will show up in ("Windows Task Manager") Processes for a second and closes itself.

Any help will be appreciated.

Thanks.
Attachments
PDFXInstallLog.zip
(1.96 KiB) Downloaded 154 times
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Ivan - Tracker Software
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Re: PDF-XChange Printer 2012 not accessible on Terminal Serv

Post by Ivan - Tracker Software »

Can you try to run as below please and advise ...

Code: Select all

change user /install
"C:\Program Files\Tracker Software\PDF-XChange 5\pdfSaver5.exe" /RegServer
change user /execute
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
docu-track99
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Posts: 518
Joined: Thu Dec 06, 2007 8:13 pm

Re: PDF-XChange Printer 2012 not accessible on Terminal Serv

Post by docu-track99 »

Hello Tracker,

We tried running the commands but his is still an issue. Please advise on what to try next?
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Will - Tracker Supp
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Re: PDF-XChange Printer 2012 not accessible on Terminal Serv

Post by Will - Tracker Supp »

Hi docu-track99,

Thanks for the post - Ivan's requested a remote session. Is this something that you would be amenable to? If so, please see here and email support@pdf-xchange.com with the signed indemnity form and a day/time that works best for you.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
docu-track99
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Posts: 518
Joined: Thu Dec 06, 2007 8:13 pm

Re: PDF-XChange Printer 2012 not accessible on Terminal Serv

Post by docu-track99 »

Hi,

I think you forgot to add the link on the word "here".

"... If so, please see here and email support@pdf-xchange.com"
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Will - Tracker Supp
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Re: PDF-XChange Printer 2012 not accessible on Terminal Serv

Post by Will - Tracker Supp »

Hi docu-track99,

Apologies for that, I did forget to add the link. Here's the link I was referring to:
https://www.pdf-xchange.com/knowled ... e-an-issue

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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