PDF driver being deleted on 64-bit machines

PDF-XChange Drivers API (only) V4/V5
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71SoCal
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PDF driver being deleted on 64-bit machines

Post by 71SoCal » Wed May 25, 2011 9:13 pm

We are seeing an issue on Windows 64-bit machines where running the Tracker PDF install a second time removes the PDF driver from the system. If we run the PDF install a third time, it will put the driver back on the system.

We don't see this issue on any other types of OS. The reason we do this is that occassionally our customers run a repair on our software, and it essentially runs a re-install.

Are you aware of this issue, and if so, do you have any suggestions on a fix for it?

Thank you.

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Paul - Tracker Supp
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Re: PDF driver being deleted on 64-bit machines

Post by Paul - Tracker Supp » Wed May 25, 2011 9:25 pm

Hi 71SoCal,

when the printer 'disappears' and before installing a third time can you check that it simply isn't a case of hitting F5?

We saw something like this some time ago (build 192) and it was corrected in build 193.

What build are you using here?
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71SoCal
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Joined: Fri Jul 31, 2009 9:50 pm

Re: PDF driver being deleted on 64-bit machines

Post by 71SoCal » Thu May 26, 2011 6:41 pm

We are using build 187. I'll download the latest 195 and see if the issue goes away. Thanks.

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Paul - Tracker Supp
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Re: PDF driver being deleted on 64-bit machines

Post by Paul - Tracker Supp » Thu May 26, 2011 7:55 pm

Hi 71SoCal,

excellent. Do let me know how this works out.

:-)
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

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