Application freezes when calling SetRegInfo  SOLVED

PDF-XChange Drivers API (only) V4/V5
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baumunk
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Application freezes when calling SetRegInfo

Post by baumunk » Wed May 12, 2021 7:15 am

We have the following problem with a customer.

When the following code is executed:

Code: Select all

pdfFactory = new CPXCControlEx();
pdfFactory.RemoveOrphanPrinters("", "");
pdfPrinter = pdfFactory.Printer["", "PDF-XChange Standard", "<REG CODE>", "<DEV CODE>"] as CPXCPrinter;
pdfPrinter.SetRegInfo(dec_key);
the application freezes.

This is when Xchange PDF/A printer is initialized from a VSTO Word Add In.

When it is called from another application (.exe ) it does not freeze.
Peculiarity here the customer himself has bought "XChange Editor Plus - 2018 - Version 7 - Build 326.1" and (previously) installed it on the seats.

We ourselves install PDFX9SA_sm.exe version 9.0.351

Do both versions come into conflict?

With kind regards
Ernest Baumunk

Ivan - Tracker Software
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Re: Application freezes when calling SetRegInfo

Post by Ivan - Tracker Software » Mon May 17, 2021 5:25 pm

Can you send us a memory dump of the application when it hangs?
Tracker Software (Project Director)

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baumunk
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Posts: 35
Joined: Fri Nov 13, 2020 8:47 am

Re: Application freezes when calling SetRegInfo

Post by baumunk » Wed May 19, 2021 8:01 am

Hello Ivan,

We have the following feedback from the customer:
You have purchased and installed latest version of xChange.
Since then the error is no longer reproducible.

The case can be closed.

With kind regards
Ernest Baumunk

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Sasha - Tracker Dev Team
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Application freezes when calling SetRegInfo  SOLVED

Post by Sasha - Tracker Dev Team » Wed May 19, 2021 8:05 am

:)
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