File do not open with PDF viewer but opens with Adobe.

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docu-track99
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File do not open with PDF viewer but opens with Adobe.

Post by docu-track99 » Thu Jun 26, 2014 7:03 pm

Hello Tracker,

Please take a look at attached file. PDF viewer can not open it. But, if I tried opening it from Adobe, it opens it without issues. Please let me know what can we possibly do to open this file with PDF viewer.
Attachments
Rogers Order Confirmation - 48725851 (1).zip
Problematic file.
(153.38 KiB) Downloaded 112 times

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Patrick-Tracker Supp
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Re: File do not open with PDF viewer but opens with Adobe.

Post by Patrick-Tracker Supp » Thu Jun 26, 2014 7:13 pm

Hello docu-track99

Thank you for the report-

A ticket was created yesterday for the same issue, (rt-2588), your file has been added and the priority has been elevated.

Thank you for your patience and understanding while we work to solve this issue.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

docu-track99
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Posts: 495
Joined: Thu Dec 06, 2007 8:13 pm

Re: File do not open with PDF viewer but opens with Adobe.

Post by docu-track99 » Thu Jul 03, 2014 6:02 pm

Hello Tracker,

This is just to follow-up if there is an update regarding this issue?

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Patrick-Tracker Supp
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Re: File do not open with PDF viewer but opens with Adobe.

Post by Patrick-Tracker Supp » Thu Jul 03, 2014 6:19 pm

Hello docu-track99,

Thank you for the post-

At this time there is no update. If all goes well, we hope to have the issue fixed for build 310 or sooner.

HTH!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

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