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Batch convertion does not work

Posted: Fri Feb 06, 2009 4:01 pm
by marisoft
Hi,

Could not attach a number of word-docs and have them converted to pdf. Typically only one gets converted then the [Go] button says "Wait..." and just hangs.

Opgraded to latest version but no change.

Using word-2007 but saving docs in 2003 format.

Any clues ?

Cheers,
/Poul

Re: Batch convertion does not work

Posted: Fri Feb 06, 2009 4:16 pm
by Ivan - Tracker Software
Will check here

Re: Batch convertion does not work

Posted: Sat Feb 07, 2009 1:50 pm
by marisoft
To elaborate:

- Only the first doc gets converted
- When the next docs start to get converted I get an Microsoft Visual C++ runtime error
- The same happens every other time I start the program

In other words: every other docs that are being converted generates the runtime error.

This is Windows XP SP3.

Cheers
/Poul

Re: Batch convertion does not work

Posted: Sat Feb 07, 2009 2:56 pm
by Ivan - Tracker Software
Do you use latest build 4.0.156 ?

Re: Batch convertion does not work

Posted: Sat Feb 07, 2009 8:14 pm
by marisoft
Using 4.0.155 downloaded yesterday. Are there a later version ?

/Poul

Re: Batch convertion does not work

Posted: Sat Feb 07, 2009 8:57 pm
by Ivan - Tracker Software
No, 4.0.155 is the latest available build. New build (4.0.156) should be available soon.

Re: Batch convertion does not work

Posted: Sun Feb 08, 2009 7:02 pm
by marisoft
Hi Ivan,

I now notice that I get a bunch of PDF-Xchange 4.0 entries in "Printers and faxes" !

I got 33 of these now.

I wonder what is going on ??????

/Poul

Re: Batch convertion does not work

Posted: Mon Feb 09, 2009 8:42 am
by Ivan - Tracker Software
Hi, this entries still here after rebooting comp ?

Re: Batch convertion does not work

Posted: Mon Feb 09, 2009 8:46 am
by marisoft
attached a zip containing two pics:
- showing 33 added PDF-Xchange print drivers
- after deletion of these, I ran the batch-converter again. The second doc crashed the program and added a print driver

/Poul

Re: Batch convertion does not work

Posted: Mon Feb 09, 2009 4:23 pm
by marisoft
Hi Ivan,

Sorry I missed your question above: yes the entries are there after a reboot.

/Poul

Re: Batch convertion does not work

Posted: Mon Feb 09, 2009 5:20 pm
by Ivan - Tracker Software
Can you export and send me a part of registry located under the path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\PDF-XChange 4.0

where "PDF-XChange 4.0" is the name of any PDF-XChange printer except of original one.

Re: Batch convertion does not work

Posted: Mon Feb 09, 2009 8:50 pm
by marisoft
Here you are.

/Poul

Re: Batch convertion does not work

Posted: Mon Feb 16, 2009 12:00 pm
by Ivan - Tracker Software
Into build 156 I made some fixes which will help to remove orphaned printers when system starts up.

Can you try to turn off "Auto Unload" feature into pdfSaver (use Programs -> Tracker Software -> pdfSaver, and on Settings page turn off this option).

We cannot reproduce here run-time error into Office2PDF application.

Re: Batch convertion does not work

Posted: Fri Feb 20, 2009 8:45 pm
by marisoft
Hi Ivan,

I have now checked the setting and it was off.
Installed build 156 but unfortunately I still get the first doc converted only.

One change though: the program does not crash until I try to close it down.

/Poul

Re: Batch convertion does not work

Posted: Sat Feb 21, 2009 9:31 am
by Ivan - Tracker Software
What is very strange - we cannot reproduce the trouble here. We had test different OS, and different Office version - all works as expected.

Re: Batch convertion does not work

Posted: Mon Feb 23, 2009 3:57 am
by John - Tracker Supp
Can I suggest you uninstall everything - restart your PC and then donwlaod the very latest build ....157 and try again.

Hopefully a 100% clean install will resolve.

If not - could you please try on another machin ewith similar configuration and OS/Word etc and advise.

thanks