Outlook Addin creates Error  SOLVED

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Peter2
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Outlook Addin creates Error

Post by Peter2 » Fri Sep 13, 2019 6:57 am

Build 332
When I start the "outlook addin", it ends up with am error "Failed to convert web page".
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Will - Tracker Supp
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Re: Outlook Addin creates Error

Post by Will - Tracker Supp » Fri Sep 13, 2019 8:15 am

Hi Peter,

Thanks for the post - Can you please try build 333 and see if that helps?
http://www.tracker-software.com/downloads

Thanks,
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Thank you.

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Will Travaglini
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Tracker Software Products Ltd.
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Peter2
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Re: Outlook Addin creates Error

Post by Peter2 » Fri Sep 13, 2019 12:22 pm

Same problem with Build 333
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Paul - Tracker Supp
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Re: Outlook Addin creates Error

Post by Paul - Tracker Supp » Fri Sep 13, 2019 3:21 pm

Hi Peter,

can you tell me if you have Intel Video on your system?

We have a known issue with the current HTML to PDF conversion for IE and Outlook. At the core of the known issue is that we use the WebKit libraries and there are some known issues with WebKit, OPenGL and Intel Graphics drivers. It affects users of the Outlook Add-In who use an Intel Graphics.

From what I understand, Intel are aware of the issue but have offered no fix in their drivers.

We continue to investigate solutions, including even looking into moving away from WebKit.

Could this be your issue?
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Peter2
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Re: Outlook Addin creates Error

Post by Peter2 » Fri Sep 13, 2019 3:55 pm

Hi Paul

I have Intel video, but it should be not in use because I have a Nvidia Geforce. For me it is OK when you know the issue and ist background; I will use the standard print-command which works fine with PDF.

Enjoy the weekend!

Peter
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Paul - Tracker Supp
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Re: Outlook Addin creates Error

Post by Paul - Tracker Supp » Fri Sep 13, 2019 5:14 pm

Thanks for the understanding Peter!
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

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Tracker Support North America
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Peter1950
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Re: Outlook Addin creates Error

Post by Peter1950 » Thu Oct 24, 2019 10:27 am

Hi Paul,
I have the same problem. I have bought the program mostly to use it for the storage of outlook news including attachments.
I'm using Office 20019 and windows 10.
I would be fine to have a running software.
Peter

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Re: Outlook Addin creates Error  SOLVED

Post by Dimitar - Tracker Supp » Fri Oct 25, 2019 6:44 am

Hello Peter,


We have a possible solution to this problem,
but this solution requires a manual update until we release a version 8.0.334.0 that includes it.

Until then, please replace this file:

WebKit.dll

that is located in this folder:

C:\Program Files\Tracker Software\PDF-XChange Standard

...with this DLL:

https://files.tracker-software.support: ... n3Nl5P8QlB

...and see if the problem is resolved.


Regards.

Peter1950
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Re: Outlook Addin creates Error

Post by Peter1950 » Fri Oct 25, 2019 12:58 pm

Hello Ditimar,

Thank you very much. It works :)

Best regards
Peter

Peter2
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Re: Outlook Addin creates Error

Post by Peter2 » Fri Oct 25, 2019 2:08 pm

Fine stuff :D
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Re: Outlook Addin creates Error

Post by Dimitar - Tracker Supp » Fri Oct 25, 2019 2:14 pm

:-)

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