Outlook Addin

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

Post Reply
gimpel1
User
Posts: 5
Joined: Sun May 21, 2006 12:46 pm

Outlook Addin

Post by gimpel1 » Wed Jul 10, 2019 2:43 pm

Hello,
i have installed the windows 10-1903 Update and now in my outlook 2010 the outlook-addin was not loaded (is not a trusted certificate).
Word and Excel are OK.
Can you help me?
Thanks in advanced
Juergen

(Sorry for my bad english)
Attachments
Outlook-Problem PDF-XChange.PNG

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 2273
Joined: Wed Jan 03, 2018 6:52 pm

Re: Outlook Addin

Post by TrackerSupp-Daniel » Wed Jul 10, 2019 4:07 pm

Hello Juergen,

Thank you for the report. Just to be certain, which version of outlook is running, and do you have the latest version of our software installed? (build 331)

After that, I presume from your post that enabling this option and then pressing OK has no effect, or does the addin work for a time after doing this?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

gimpel1
User
Posts: 5
Joined: Sun May 21, 2006 12:46 pm

Re: Outlook Addin

Post by gimpel1 » Thu Jul 11, 2019 11:35 am

Hello Daniel,

Thank you for your answer.
Outlook 2010 Version 14.0.7232.5000 (64-Bit) is running and the latest version of PDF-XChange (build 331) is installed.
In Windows 10 (1809) it was no problem.
When i enabling this option an press OK it has no effect.
Regards
Juergen

User avatar
TrackerSupp-Daniel
Site Admin
Posts: 2273
Joined: Wed Jan 03, 2018 6:52 pm

Re: Outlook Addin

Post by TrackerSupp-Daniel » Thu Jul 11, 2019 6:17 pm

Hello Juergen,

Thank you for checking that. Seeing this, everything should be in order; I have tested here, as well as verified with my collogues that their 2010 instances are not having issues after this windows update. Could I suggest that you try reinstalling our PDF-XChange Software, as it may be possible the association necessary for this to be "trusted" has changed during the update, or windows simply did not migrate it correctly.

Please let me know if the reinstall helps at all.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

gimpel1
User
Posts: 5
Joined: Sun May 21, 2006 12:46 pm

Re: Outlook Addin

Post by gimpel1 » Fri Jul 12, 2019 11:29 am

Hello Daniel,

Problem solved!!!

I have reinstall Outlook and PDF-XChange and it works again :D

I think,the problem was the Outlook-Profile during the Windows-Update to Version 1903).

Thanks again!

Kind regards

Juergen

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Outlook Addin

Post by Tracker Supp-Stefan » Fri Jul 12, 2019 11:36 am

Glad to hear all is now working Jürgen!

Cheers,
Stefan

Post Reply