MS Office Addin does not show

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Chris - Tracker Supp, Tracker Supp-Stefan

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reiner.block
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MS Office Addin does not show

Post by reiner.block » Sun May 27, 2018 3:36 pm

Hi,

I already installed PDF-XChange 7.0 (Build 325.1) twice but still there is no add on visible in MS Word 365. Any ideas what the problem is?

It's not that just there is no menu visible but there is no add on registered. And there is no option during the installation to select or unselect any add ons.

Asking greetings

Reiner

Willy Van Nuffel
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Re: MS Office Addin does not show

Post by Willy Van Nuffel » Sun May 27, 2018 6:21 pm

The add-ons for Microsoft Office are included in PDF-XChange Standard (printer), not in PDF-XChange Editor, not in PDF-Tools.

Can you tell us what software you installed from the following list:
https://www.tracker-software.com/product/downloads

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Will - Tracker Supp
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Re: MS Office Addin does not show

Post by Will - Tracker Supp » Sun May 27, 2018 7:52 pm

Thanks Willy :D

Just to add, it's also included in PDF-XChange PRo, which is in itself a bundle containing PDF-Tools, PDF-XChange Standard and the Editor Plus
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

reiner.block
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Re: MS Office Addin does not show

Post by reiner.block » Sun May 27, 2018 8:51 pm

It's PDF-XChange Editor Plus.

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Will - Tracker Supp
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Re: MS Office Addin does not show

Post by Will - Tracker Supp » Mon May 28, 2018 6:53 am

Hi Reiner,

Thanks for the info. - This would be why. You'll first either need a PDF-XChange Pro (license begins with PXP70) or PDF-XChange Standard (license begins with PXC70) license for it. If you already have that, then please use the appropriate installer, which can be found within your account. If you don't already have the correct license, then you can upgrade via the Upgrade Options tab in your account:
http://www.tracker-software.com/login

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

reiner.block
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Posts: 5
Joined: Wed May 16, 2018 9:03 am

Re: MS Office Addin does not show

Post by reiner.block » Mon May 28, 2018 8:13 am

I do have a license of PDF-XChange Editor Plus. So as I understand I now have to uninstall the Plus version, then install the Standard version and at last install again my Plus version?

Is this convoluted approach correct?

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Will - Tracker Supp
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Re: MS Office Addin does not show

Post by Will - Tracker Supp » Mon May 28, 2018 8:24 am

As mentioned previously, a license for the Editor Plus does not include XChange Standard, which itself contains the MS Office add-in. You will either need a license for the PDF-XChange Pro or XChange Standard:
https://www.tracker-software.com/produc ... change-pro
https://www.tracker-software.com/produc ... e-standard

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

reiner.block
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Posts: 5
Joined: Wed May 16, 2018 9:03 am

Re: MS Office Addin does not show

Post by reiner.block » Mon May 28, 2018 4:19 pm

No offence but that is a little bit annoying because that's different from other vendors, and I've more than a hundred programs licensed.

Normally it would be like Free Version, Standard Version with fee, Plus Version (including all of Standard and some more features) with fee, Pro Version (including all of Plus Version and some more features) with fee.

Therefore I was confused about how u handle the different versions. But o.k., I spend now some more money that wasn't planned and I normally currently do not have. Because all in all it seems the best PDF software I ever used (and I used a lot and have some licensed like those frome Nuance, CAD-CAS and novaPDF).

Sighing greetings

Reiner

Willy Van Nuffel
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Re: MS Office Addin does not show

Post by Willy Van Nuffel » Mon May 28, 2018 6:09 pm

I can only confirm that it is not always easy to know which of the Tracker Software products you exactly need to do your job.
In fact there are several products, some of them having similar possibilities, some of them do include one of their other products.
If you are not familiar with these, I think you have to carefully read the information about each product separately:
https://www.tracker-software.com/products

Maybe the "Comparison table" might also help:
https://www.tracker-software.com/pdf-xc ... ison-chart

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TrackerSupp-Daniel
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Re: MS Office Addin does not show

Post by TrackerSupp-Daniel » Mon May 28, 2018 7:02 pm

We do apologize for the confusion on our current naming scheme, however I believe that a small diagram will help display the features and inclusion of each product:

Lite is not available as a standalone purchase anymore, instead it is included with other products

PDF-XChange Editor = Editor + Lite
PDF Tools = Tools + Editor + Lite

PDF-XChange Editor plus = Editor plus (adds form functions and dynamic stamps) + Lite

PDF Standard = Standard Printer (more features than Lite, such as the Office Addin and Office2PDF conversion utility)
PDF-XChange PRO = Editor Plus + Tools + Standard

In this respect, with the exception of tools, which is kind of like a midway point, we do follow the usual standard of base suite ---> Plus suite with more features ---> Pro suite with all the features.
All of this is detailed on the product pages prior to purchase, along with more details lists of the features each piece includes.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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