PDF-XChange 5.5.311.0 Outlook Addin (PDF-XChange 2012 Pro)

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

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Workstation_Support
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PDF-XChange 5.5.311.0 Outlook Addin (PDF-XChange 2012 Pro)

Post by Workstation_Support » Tue Jan 20, 2015 10:42 am

Hi

Strange bug with Outlook addin. If you have 25+ pages of text (perhaps 23+ pages are enough, not tested) in message, after a PDF conversion, only 22 pages were converted and text in last row is cut half horizontally.

When used PDF-XChange Printer, it converts all pages.

OS: Windows 7 SP1 (Version 6.1 (Build 7601: Service Pack 1)
Outlook: Outlook 2010 (14.0.7113.5000) SP2 MSO (14.0.7140.5002)
PDF-XChange version information:
PDF-XChange Editor v5.5 Build 311.0
PXCOutlookAddin.dll:
- File version: 5.5.311.0
- Product version: 5.5
PXCOutlookAddinH.exe:
- File version: 5.5.311.0
- Product version: 5.5

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Tracker Supp-Stefan
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Re: PDF-XChange 5.5.311.0 Outlook Addin (PDF-XChange 2012 Pr

Post by Tracker Supp-Stefan » Tue Jan 20, 2015 2:17 pm

Hello Workstation_Support,

Thanks for your e-mail. Can you please send us the .eml file with the message, and the two resulting PDF files when using the add-in and the printing drivers directly?
If the files are sensitive - please send them to suppirt@tracker-software.com with a link back to this forum topic and we will take a look.

Regards,
Stefan

Workstation_Support
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Re: PDF-XChange 5.5.311.0 Outlook Addin (PDF-XChange 2012 Pr

Post by Workstation_Support » Wed Jan 21, 2015 8:03 am

Problem can be replicated easily, just create large amount of text in Microsoft Word with =RAND(20,200) and copy paste new Outlook mail, which you convert to PDF.

I made those files and have attached them in .7z format. We use Outlook so .EML format was not possible, I saved it to .MSG.
Attachments
PDF_Related_Files.7z
(282.36 KiB) Downloaded 98 times

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Tracker Supp-Stefan
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Re: PDF-XChange 5.5.311.0 Outlook Addin (PDF-XChange 2012 Pr

Post by Tracker Supp-Stefan » Wed Jan 21, 2015 4:24 pm

Thanks Workstation_Support,

I've reproduced the problem on my machine and created a ticket in our system:
RT#2888: Outlook add-in truncates the last part of the text on the last page.
So that we could get this fixed. We will keep you updated with further posts here as soon as there are any news in the ticket.

Regards,
Stefan

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