It's not that we're looking to see it disabled, it's that we will need to login and look on your system, while the plugin is disabled, in order to ascertain why. Not being a developer myself, I cannot advise specifically on what checks would need to be performed.
But as John said, I'm afraid that if we cannot remote in to take a look, or reproduce this here, there is nothing that we can do help.
Is there anything that you can think of, however silly or small, that you believe may cause this and that we can dig into on our end?
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Tracker Support (Europe)
Tracker Software Products Ltd.