only english language

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

Post Reply
weite
User
Posts: 22
Joined: Tue Jan 17, 2012 9:32 am

only english language

Post by weite » Thu Oct 25, 2012 7:27 am

I can't change the language in the Addin to german, because there is only english. I've reinstalled and repaired it, but nothing works. I've only the english language to choose. Can someone tell me how I can fix it?

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: only english language

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 11:12 am

Hello weite,

You can change the language - please Open e.g. Word, and go to the PDF XChange 2012 entry in the main menu.
From there click the third button that is for the settings, and in the pop-up window got o Languages.

There you need to click the desired language and then hit the "Set as Default" button. Hitting the OK button will not change the language. See the attached image illustrating all of the above.

Best,
Stefan
Attachments
choose_language.zip
(150.26 KiB) Downloaded 169 times

weite
User
Posts: 22
Joined: Tue Jan 17, 2012 9:32 am

Re: only english language

Post by weite » Thu Oct 25, 2012 11:25 am

Thanks for your replay. Now, I have a screenshot.
Attachments
screen.zip
(100.84 KiB) Downloaded 155 times

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: only english language

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 11:59 am

Hello Weite,

I presume you have an older build of our printing drivers and would recommend you to download and install the latest build (5.0.265) first:
http://www.tracker-software.com/product/downloads
And make sure to select to install additional languages, and then if the problem still persists - then please download and place the file from the attached archive in
C:\Program Files\Tracker Software\PDF-XChange 5\Languages
And you should then have German as an available language option.

Best,
Stefan
Attachments
pxcd_de.zip
(12.4 KiB) Downloaded 163 times

weite
User
Posts: 22
Joined: Tue Jan 17, 2012 9:32 am

Re: only english language

Post by weite » Thu Oct 25, 2012 1:23 pm

It doesn't work. The german language is only in the AddIn not available. The printer Driver and the viewer have the german language. I installed the newest Version.
In the C:\Program Files\Tracker Software\PDF-XChange 5\Languages folder are all language from french to german.

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: only english language

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 3:55 pm

Hi weite,

Just to be sure you do have the latest build - could you please print a sample file to PDF, and then check that PDF's properties (Ctrl-D when you have the PDF opened in our Viewer).

Please also attach a copy of this file to this topic.

Best,
Stefan

weite
User
Posts: 22
Joined: Tue Jan 17, 2012 9:32 am

Re: only english language

Post by weite » Mon Oct 29, 2012 7:36 am

Here is the file.
Attachments
test.pdf
(1.34 KiB) Downloaded 227 times

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: only english language

Post by Tracker Supp-Stefan » Mon Oct 29, 2012 11:32 am

Hi weite,

Thanks for the sample and follow up. I've discussed this case with a couple of my colleagues, but it seems like I will also need to check that with the project leader - so we should have some further news for you later in the european afternoon.

Best,
Stefan

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: only english language

Post by Tracker Supp-Stefan » Wed Oct 31, 2012 5:36 pm

Hello again weite,

I just spoke with the project leader for the Add-In and he thinks that for some reason the add-in can not reach the folder with the language files.

COuld you please check the following registry locations:
"HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 5" and
"HKEY_LOCAL_MACHINE\Software\Tracker Software\PDF-XChange 5"

And see if there's a LangsPath entry in either place?

Best,
Stefan

weite
User
Posts: 22
Joined: Tue Jan 17, 2012 9:32 am

Re: only english language

Post by weite » Fri Nov 02, 2012 9:27 am

The "LangsPath" entry was not in "HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 5".
Now it works! Thanks Stefan!

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: only english language

Post by Tracker Supp-Stefan » Fri Nov 02, 2012 10:04 am

Thanks for the update weite,

And great to hear that!!!

Now we will try to figure out why it was missing in the first place on your machine.

Best,
Stefan

Post Reply