Change file extension does not work with docx

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: Tracker Support, TrackerSupp-Daniel, Chris - Tracker Supp, Vasyl-Tracker Dev Team, Sean - Tracker, Tracker Supp-Stefan

Post Reply
axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Change file extension does not work with docx

Post by axelisler » Tue Sep 25, 2012 6:47 pm

Hello,

i am using PDF-Xchange pro 5 and office2pdf 5 to create pdf from MS Word 2007.
When i check the option "change file extension to pdf" in the options menu in the sektion "links", the extensions of .docx-files will be changed to .dpdf.
Is there a way to fix this problem?
Does PDF-Xchange 2012 work with docx-files?


Thank you,

Axel

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Change file extension does not work with docx

Post by Paul - Tracker Supp » Tue Sep 25, 2012 7:38 pm

Hi axelisler

thanks for the report. It would appear that we are not converting .docx files correctly. Can you confirm this? If this is correct you should find that .doc files change to .pdf correctly but that .docx converts to .dpdf.

Is this what you are seeing? Can you send your document that we may use it for our tests?

I have raised a support request ticket for this. Please refer to RT#1649: .docx files do not convert extensions to .pdf in Office Addin. when asking about the progress of this.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Wed Sep 26, 2012 7:47 am

Hello,

i have no problem to convert the docx-files to pdf, it is just about the link in the document.
I post a link to ../xyz.docx in a word document. pdf-xchange convert it to pdf and change the link into ../xyz.dpdf.

When i change the link to xyz.doc, pdf-xchange will change the link corectly to xyz.pdf.

It seem's like pdf-xchange just change the last 3 letters to pdf and ignore that the extension sometimes has 4 or more letters.

Thank you.

Axel

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Change file extension does not work with docx

Post by Paul - Tracker Supp » Wed Sep 26, 2012 3:50 pm

Hi axelisler,

yes that's what we see. It is the conversion of the links in the document. You have identified this correctly. It is changing only the last 3 characters and needs to be changed to accommodate 4 letter file extensions also.

We'll post here when this is done.

hth
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Wed Sep 26, 2012 4:28 pm

OK, i will wait and see :)

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Change file extension does not work with docx

Post by Paul - Tracker Supp » Wed Sep 26, 2012 4:57 pm

:)
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Change file extension does not work with docx

Post by Paul - Tracker Supp » Tue Oct 02, 2012 10:14 pm

Hi axelisler,

we have addressed the issue and the fix will be available in build 206 later in the week. Keep an eye on the downloads page for 206, test and confirm the fix please.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Tue Oct 09, 2012 12:26 pm

Hi,

i can't find revision 206, is ist not ther yet?

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Change file extension does not work with docx

Post by Tracker Supp-Stefan » Tue Oct 09, 2012 12:54 pm

Hello axelisler,

It was Thanksgiving in Canada (where our head office is) yesterday so most of the devs there didn't work and that delayed the new build.
We will have an update on the status of build 206 for you later today.

Best,
Stefan

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Wed Oct 10, 2012 6:21 am

OK, thank you.
Does the live update work properly for this update?
I have started the live update but the tool cant find any new programs.
Can you send me a link to the file, please?

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Change file extension does not work with docx

Post by Tracker Supp-Stefan » Wed Oct 10, 2012 10:04 am

Hi axelisler,

We are actually working on a specific issue with digital certificates/timestamp servers, and once this is resolved we will publish build 206. So for the moment the Live update is working correctly in notifying you there are no updates available :)

Best,
Stefan

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Mon Oct 22, 2012 1:33 pm

Hi,

i just tried the actual Version from your download page, it is the Current Version 5.0.265 (Updated on 11 Oct 2012).
The bug with the filename in the link is still there.
Nothing happend?

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Change file extension does not work with docx

Post by Paul - Tracker Supp » Tue Oct 23, 2012 6:05 pm

HI axelisler,

it's working correctly for me. See attached examples.

Can you send me your sample files for me to look at?

regards
Attachments
test.zip
(23.23 KiB) Downloaded 151 times
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Wed Oct 24, 2012 7:29 am

Hi,
i post a example to explain my problem.
i hope you understand now. the creation of links to any files does work fine, but the automatic change of the fileextension in the link make problems.
we have many many word documents and want to convert all to pdf, so all filenames have also be changed from .doc or .docx or .docm to .pdf

thank you

axel
Attachments
example.zip
example for converting links in pdf-files
(76.87 KiB) Downloaded 156 times

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4906
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Change file extension does not work with docx

Post by Paul - Tracker Supp » Wed Oct 24, 2012 10:49 pm

Hi again Axel,

the samples you provided were not created using build 265 but 263. The fix is in build 265 so can you please update to 265 and test again? Before sending the files please check the document properties to confirm the build of the driver that created them.

hth
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

axelisler
User
Posts: 8
Joined: Tue Sep 25, 2012 3:01 pm

Re: Change file extension does not work with docx

Post by axelisler » Thu Oct 25, 2012 6:56 am

Hi,

sorry, my mistake. I load the update before lunch and create the files after.
I forgot to install the update first.
Now i've made a test and everything will work fine.

Thank you very much, this will save many houres of changing documentformats and filenames.

Axel

User avatar
Tracker Supp-Stefan
Site Admin
Posts: 13376
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Change file extension does not work with docx

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 8:16 am

Hi Axel,

Great to hear all is working now!

Regards,
Stefan

Post Reply