PDF creation from Office Apps crashes

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pmalecki
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PDF creation from Office Apps crashes

Post by pmalecki » Fri Aug 10, 2012 9:01 am

Hello,
I'm evaluating PDF Exchange 2012 PRO in front of the purchase decision (approx 500 lic).

- Creating PDF from MS Office documents (via toolbar) crashes asking for the storage location of the created pdf as shown on the screenshots attached.
- Direct printing to the printer works fine.

I have used the most actual MSI installer downloaded from the website.
I tried deinstall, reinstall etc. No significant improvment.

Any ideas?

Regards
Piotr
Attachments
PDFExchange_problem.zip
Screenshots
(85.62 KiB) Downloaded 151 times

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Tracker Supp-Stefan
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Re: PDF creation from Office Apps crashes

Post by Tracker Supp-Stefan » Fri Aug 10, 2012 11:09 am

Hello Piotr,

And welcome to our forums. The issue you are reporting is a known bug in build 263 - we are working on fixing that for the next build. In the mean time we can provide you with a link to build 262 for testing if you are interested? (I am not adding it directly here to this forum as it's on a low bandwidth server)

Best,
Stefan

pmalecki
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Posts: 62
Joined: Fri Aug 10, 2012 8:50 am

Re: PDF creation from Office Apps crashes

Post by pmalecki » Fri Aug 10, 2012 12:38 pm

Hello Stefan,
I'm glad getting quickly :
- welcome wishes ;-)
- confirmation of the problem and its status
- intermediate fix

Yes, please provide me the link to the 262 (earlier one?)
[I hope, that the build 262 doesn't contain bugs, which will hurt more... ]

Btw. When the next build is planned?

Greetings and thanks from Hamburg
Piotr

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Tracker Supp-Stefan
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Re: PDF creation from Office Apps crashes

Post by Tracker Supp-Stefan » Fri Aug 10, 2012 1:34 pm

Hi Piotr,

I just e-mailed you the link, and unfortunately I do not have an exact date for build 264. I've also send you a link to the version history page so that you can see what was fixed in build 263 compared to 262.

Best,
Stefan

John - Tracker Supp
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Re: PDF creation from Office Apps crashes

Post by John - Tracker Supp » Fri Aug 10, 2012 5:25 pm

Build 264 is due early next week ...
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

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