Page 1 of 1

XChange Pro Key problem

Posted: Sun May 06, 2012 4:13 pm
by Mr. Nice Guy
Image

Tried to make a pdf in word, viewer opens and I get this watermarks.
At how many places I have to put in the key??? And where?

Re: XChange Pro Key problem

Posted: Sun May 06, 2012 4:40 pm
by Chris - Tracker Supp
Hi Mr. Nice Guy,

Please send us an email at support@tracker-software.com and include your order number, and we will send you specific instructions for reinstalling as the PRO bundle licenses about 4 component products and it's faster and easier to complete then going through each component.

Thanks,
Chris

Re: XChange Pro Key problem

Posted: Mon May 07, 2012 12:54 pm
by Mr. Nice Guy
Hi Chris,

found it

Code: Select all

Once installed open your Windows 'Control Panel' and select the 'Printers & Faxes' Icon – then  highlight and right click with your mouse the PDF-XChange Icon - select 'Printer Preferences' and select the 'About' Window. 
By the way - no upgrade price from 4 to 5 (single user, xChange Pro)?

Regards

Re: XChange Pro Key problem

Posted: Mon May 07, 2012 4:16 pm
by Paul - Tracker Supp
HI Mr. Nice Guy

if you have valid maintenanmce ion your V4 product then the upgrade to V5 id free. If not there si still, for the time being a very generaous discount. Log into your account to see what is offered. Currently you should see something like this:

For a Pro Bundle whose maintenance has expired:
PDF-XChange PRO Version: 4.0181
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 4 Jun 2010 Order #
Maintenance Plan Expires: 4 Jun 2011
Upgrade to v.5.0.258 $22.20

For as pro bundle with valid maintenance:
PDF-XChange PRO Version: 4.0201
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 17 May 2011 Order #
Maintenance Plan Expires: 17 May 2012
You have active maintenance plan for this license.
Upgrad to v.5.0.258 $0.00

hth

Re: XChange Pro Key problem

Posted: Mon May 07, 2012 5:29 pm
by Mr. Nice Guy
Hi Paul,

I don't have an account.
Bought the Pro in 2009 I think. Lost the E-Mail but saved the key.

And now, I have to pay every year? The maintenance model is new, am I right?

Re: XChange Pro Key problem

Posted: Mon May 07, 2012 5:53 pm
by Paul - Tracker Supp
Hi again Mr. Nice Guy,

yes the maintenance model is new. A purchase in 20089 would right now still carry a discount. To see exactly how much discount you can simply register your serial here: http://www.tracker-software.com/account/register

Doing that also creates an account and you can check what upgrade discount you qualify for that way.

hth

Re: XChange Pro Key problem

Posted: Mon May 07, 2012 6:12 pm
by Mr. Nice Guy
OK, thanks Paul.
What about a lifetime lic.? Any plans for that?


----
OT
Tried to change my E-Mail adress in my profile - no chance ...
Would someone from Tracker be so kind ti change it for me?

Re: XChange Pro Key problem

Posted: Mon May 07, 2012 6:59 pm
by Paul - Tracker Supp
Correct, no pleans for a lifetime license.

Using maintenance you can effectively have perprtual upgrades for what works out to about 12.5% per annum. Maintenance can up renewed prior to it's expiry so the most cost effective way to keep up to date is keeping your maintenance current.

hth

Re: XChange Pro Key problem

Posted: Thu Oct 11, 2012 2:56 pm
by Mr. Nice Guy
Hi,

bought an upgrade. Do I have to uninstall 4 first or can I overwrite it with version 5?

Re: XChange Pro Key problem

Posted: Thu Oct 11, 2012 3:06 pm
by Tracker Supp-Stefan
Hi Mr. Nice Guy,

Please uninstall V4 first and reboot the PC before downloading and installing V5.

Best,
Stefan

Re: XChange Pro Key problem

Posted: Thu Oct 11, 2012 4:22 pm
by Mr. Nice Guy
Ok, thanks.

Re: XChange Pro Key problem

Posted: Thu Oct 11, 2012 4:36 pm
by Tracker Supp-Stefan
:)