XChange Pro Key problem
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- Chris - Tracker Supp
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Re: XChange Pro Key problem
Hi Mr. Nice Guy,
Please send us an email at support@pdf-xchange.com and include your order number, and we will send you specific instructions for reinstalling as the PRO bundle licenses about 4 component products and it's faster and easier to complete then going through each component.
Thanks,
Chris
Please send us an email at support@pdf-xchange.com and include your order number, and we will send you specific instructions for reinstalling as the PRO bundle licenses about 4 component products and it's faster and easier to complete then going through each component.
Thanks,
Chris
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Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com
Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com
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Re: XChange Pro Key problem
Hi Chris,
found it
By the way - no upgrade price from 4 to 5 (single user, xChange Pro)?
Regards
found it
Code: Select all
Once installed open your Windows 'Control Panel' and select the 'Printers & Faxes' Icon – then highlight and right click with your mouse the PDF-XChange Icon - select 'Printer Preferences' and select the 'About' Window.
Regards
- Paul - Tracker Supp
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Re: XChange Pro Key problem
HI Mr. Nice Guy
if you have valid maintenanmce ion your V4 product then the upgrade to V5 id free. If not there si still, for the time being a very generaous discount. Log into your account to see what is offered. Currently you should see something like this:
For a Pro Bundle whose maintenance has expired:
PDF-XChange PRO Version: 4.0181
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 4 Jun 2010 Order #
Maintenance Plan Expires: 4 Jun 2011
Upgrade to v.5.0.258 $22.20
For as pro bundle with valid maintenance:
PDF-XChange PRO Version: 4.0201
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 17 May 2011 Order #
Maintenance Plan Expires: 17 May 2012
You have active maintenance plan for this license.
Upgrad to v.5.0.258 $0.00
hth
if you have valid maintenanmce ion your V4 product then the upgrade to V5 id free. If not there si still, for the time being a very generaous discount. Log into your account to see what is offered. Currently you should see something like this:
For a Pro Bundle whose maintenance has expired:
PDF-XChange PRO Version: 4.0181
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 4 Jun 2010 Order #
Maintenance Plan Expires: 4 Jun 2011
Upgrade to v.5.0.258 $22.20
For as pro bundle with valid maintenance:
PDF-XChange PRO Version: 4.0201
License Name: Single User License
PXP40-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
Purchased On: 17 May 2011 Order #
Maintenance Plan Expires: 17 May 2012
You have active maintenance plan for this license.
Upgrad to v.5.0.258 $0.00
hth
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: XChange Pro Key problem
Hi Paul,
I don't have an account.
Bought the Pro in 2009 I think. Lost the E-Mail but saved the key.
And now, I have to pay every year? The maintenance model is new, am I right?
I don't have an account.
Bought the Pro in 2009 I think. Lost the E-Mail but saved the key.
And now, I have to pay every year? The maintenance model is new, am I right?
- Paul - Tracker Supp
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Re: XChange Pro Key problem
Hi again Mr. Nice Guy,
yes the maintenance model is new. A purchase in 20089 would right now still carry a discount. To see exactly how much discount you can simply register your serial here: https://www.pdf-xchange.com/account/register
Doing that also creates an account and you can check what upgrade discount you qualify for that way.
hth
yes the maintenance model is new. A purchase in 20089 would right now still carry a discount. To see exactly how much discount you can simply register your serial here: https://www.pdf-xchange.com/account/register
Doing that also creates an account and you can check what upgrade discount you qualify for that way.
hth
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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Re: XChange Pro Key problem
OK, thanks Paul.
What about a lifetime lic.? Any plans for that?
----
OT
Tried to change my E-Mail adress in my profile - no chance ...
Would someone from Tracker be so kind ti change it for me?
What about a lifetime lic.? Any plans for that?
----
OT
Tried to change my E-Mail adress in my profile - no chance ...
Would someone from Tracker be so kind ti change it for me?
- Paul - Tracker Supp
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Re: XChange Pro Key problem
Correct, no pleans for a lifetime license.
Using maintenance you can effectively have perprtual upgrades for what works out to about 12.5% per annum. Maintenance can up renewed prior to it's expiry so the most cost effective way to keep up to date is keeping your maintenance current.
hth
Using maintenance you can effectively have perprtual upgrades for what works out to about 12.5% per annum. Maintenance can up renewed prior to it's expiry so the most cost effective way to keep up to date is keeping your maintenance current.
hth
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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- User
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Re: XChange Pro Key problem
Hi,
bought an upgrade. Do I have to uninstall 4 first or can I overwrite it with version 5?
bought an upgrade. Do I have to uninstall 4 first or can I overwrite it with version 5?
- Tracker Supp-Stefan
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Re: XChange Pro Key problem
Hi Mr. Nice Guy,
Please uninstall V4 first and reboot the PC before downloading and installing V5.
Best,
Stefan
Please uninstall V4 first and reboot the PC before downloading and installing V5.
Best,
Stefan
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Re: XChange Pro Key problem
Ok, thanks.
- Tracker Supp-Stefan
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