pdf pro 5.0.258 500 / office 2007 sp3 convert fails

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Sues_M
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pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Sues_M » Fri Apr 27, 2012 1:18 pm

Hi,

we are facing some problems installling the new version on our 2008 r2 Servers. (TS Server, XenApp 6.5)

After the using the msi for installing the tool printing to pdf using the printer etc works fine but if i want to use the pdf-XChange 2012 Convert to pdf button we get a error:

for which driver is he searching ?

testing the exe everthing works fine... ? but we need the msi for the deployment..

Thanks
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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Tracker Supp-Stefan » Fri Apr 27, 2012 1:25 pm

Hello Sues_M,

Have you tried to reinstall as the error message suggest and could you please let us know the exact installation file you are using (e.g. whether it's the .zip/.exe installer or the .msi packages)?

Best,
Stefan
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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Sues_M » Fri Apr 27, 2012 1:33 pm

Hi,

we are using the PDFXC5Pro_x64.msi {4EAC423E-9637-4EE9-8CD1-C52D2115449E} ..

We reinstalled several times .. no luck.. the com Plugin Version for Office is: 5.0.258 500

and the Version 5.0258.0 from Software ..

the exe is called pdfx5.exe version 5.0.258.0 24.04.2012

Printing with the pdf exchange printer works fine..

A Workaround would be to use the exe with parameters? Is this possible ?

thanks
Last edited by Sues_M on Fri Apr 27, 2012 1:51 pm, edited 2 times in total.

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Tracker Supp-Stefan » Fri Apr 27, 2012 1:39 pm

Hi Sues_M,

Thanks - we are investigating this now and will post back in this topic as soon as we have any results/advise.

Best,
Stefan

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Sues_M » Wed May 02, 2012 7:55 am

Hi Stefan,

one more hint.. we tried to install it via the msi with parameters (unattend) and by just click the msi walk through the gui.. same error regarding the Office Addin.

Using the exe works fine.. but we need the msi to deploy it remotley.. we bought 500 pro licences..

Thanks Marco

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Tracker Supp-Stefan » Wed May 02, 2012 10:13 am

Thanks for the update Marco,

Passing this to the people working on the installers and the office add-in and we will check this in details and fix asap.

Best,
Stefan

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Tracker Supp-Stefan » Wed May 02, 2012 6:29 pm

Hi Sues,

I just got a confirmation that we've reproduced the problem at our end and a fix will be available in the next build (expected within a week).

Best,
Stefan

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by mocky » Sun May 06, 2012 6:43 am

First of all, sorry for my english.
I have exactly the same issue: same version PDFX5(x64), office97 SP3, msi installer.

I mention my OS is MS Windows Vista Ultimate x64.

I reinstalled several times. After that, i tried the MSoffice diagnostics tool and this erase the COM configuration of the MSoffice executables.

Snif, the V4 works fine, but not this. :(

Sorry for my english again.

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Paul - Tracker Supp » Mon May 07, 2012 9:07 pm

Hi mocky,

we have just uploaded a new build of the drivers and this was addressed. (Not the Viewer) Can you try installing from Version: 5.0.259 (Updated on 7 May, 2012) and let us know if this is resolved for you please.
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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by mocky » Mon May 07, 2012 9:25 pm

Paul - Tracker Supp wrote:Hi mocky,

we have just uploaded a new build of the drivers and this was addressed. (Not the Viewer) Can you try installing from Version: 5.0.259 (Updated on 7 May, 2012) and let us know if this is resolved for you please.
Paul, this build works 100%

Thx for all and your quickly answer.
I trust in Tracker Software 8)

Thx again.

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Paul - Tracker Supp » Mon May 07, 2012 10:35 pm

Hi Mocky,

that is most excellent to hear. Thanks for the kind words.

regards
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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Sues_M » Mon May 14, 2012 11:03 am

HI Guys,


thanks for the great support !

Now the addin works fine..

Greetings Marco

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Re: pdf pro 5.0.258 500 / office 2007 sp3 convert fails

Post by Tracker Supp-Stefan » Mon May 14, 2012 12:39 pm

Great to hear that Marco!

Cheers,
Stefan

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