Office Addin Toolbar not loading

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

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kingkobra74
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Office Addin Toolbar not loading

Post by kingkobra74 » Tue Jan 17, 2012 4:27 pm

Hi.

I am trialling PDF XChange 4, and have installed the Office Addin, but when I launch Word 2010, there is no new tab for your addin, and I dont get any errors about it failing to load. I selected the addin for MS Office 2000 and later during the installation.

Any help appreciated.
Steve.

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Tracker Supp-Stefan
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Re: Office Addin Toolbar not loading

Post by Tracker Supp-Stefan » Tue Jan 17, 2012 5:05 pm

Hello Steve,

Did you have any MS Office Product running during the installation of our Viewer (Outlook counts as well) - if you had, then please try to reinstall with all Office applications stopped, and then please check under File -> Potions -> Add-ins whether our's hasn't been disabled by Word.

Best,
Stefan

kingkobra74
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Re: Office Addin Toolbar not loading

Post by kingkobra74 » Wed Jan 18, 2012 9:13 am

Hi Stefan,

I have done as you suggested, and installed ensuring that no office applications were running. I also tried running the installer 'as Admin', but in both cases, the toolbar isn't appearing.

If I look in the File..Options..Addins, the addin isn't listed at all.

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Re: Office Addin Toolbar not loading

Post by Tracker Supp-Stefan » Wed Jan 18, 2012 1:45 pm

Hello kingkobra74,

Are you using a 32 or 64 bit version of Office?

Best,
Stefan

kingkobra74
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Re: Office Addin Toolbar not loading

Post by kingkobra74 » Wed Jan 18, 2012 3:08 pm

It is a 64bit installation of Office. Word is at version 14.0.6112.5000

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Re: Office Addin Toolbar not loading

Post by Tracker Supp-Stefan » Wed Jan 18, 2012 3:21 pm

Thanks kingkobra74,

Do you remember which installed you used? Was it the .exe or the .msi package?

Best,
Stefan

kingkobra74
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Re: Office Addin Toolbar not loading

Post by kingkobra74 » Thu Jan 19, 2012 11:07 am

I didnt install it myself, but I have asked, and it was installed using the exe setup.

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Tracker Supp-Stefan
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Re: Office Addin Toolbar not loading

Post by Tracker Supp-Stefan » Thu Jan 19, 2012 1:54 pm

Hello kingkobra74,

We did check the installation files - and it turns out that the PDF XChange Standard installer doesn't contain the 64 bit version of the Office add-in. This is an error on our side that we will correct, but in the mean time please ask your system administrator to use the installer for our Pro package:
http://www.tracker-software.com/downloads/PDFX4.zip
Which contains the needed files.

Best,
Stefan

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