Colors incorrect when printing Word graphics

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geeffland
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Colors incorrect when printing Word graphics

Post by geeffland » Mon Aug 01, 2011 7:56 pm

I have a case where some yellow word graphics are printing clear and some shaded areas are also printing clear. Included is a test document and its resulting pdf (Word 2007 docx). Any way to get these to print the shading or yellow color?
graphics print test.zip
(82.65 KiB) Downloaded 203 times
Thanks,
Greg

geeffland
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Mon Aug 01, 2011 8:42 pm

I updated by print driver to build 197 and it printed the same way. I also did a "Save as PDF" from Word 2007 directly. This did portray the colors correctly. I have included the PDF from Save as PDF here. Hopefully this will help debug the issue.
graphics print test-ms.pdf
(93.41 KiB) Downloaded 205 times
Thanks,
Greg

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Re: Colors incorrect when printing Word graphics

Post by Paul - Tracker Supp » Mon Aug 01, 2011 9:34 pm

Thanks for that Greg, what would also help would be the original Word file from which you are converting this. Can you send that also as zip file please?

:-)
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Tue Aug 02, 2011 1:09 pm

The originally posted zip should contain the docx file and the pdf from PDF XChange. Let me know if there is a problem with it.

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Re: Colors incorrect when printing Word graphics

Post by Paul - Tracker Supp » Tue Aug 02, 2011 2:27 pm

Hi geeffland,

sorry I missed that. I see the same thing when I try to convert both using the Office Addin and the File --> Print method.

I have passed this on to the development team to investigate and raised a Support Request Ticket to track it's progress. Please quote "RT#1191: Tones in PDF not matching original docx" when corresponding in regards this issue. I will keep you abreast of developments as they come to me.

Sincerely
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Tue Aug 02, 2011 2:30 pm

Thanks! That is what I was seeing as well.

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Re: Colors incorrect when printing Word graphics

Post by Paul - Tracker Supp » Tue Aug 02, 2011 4:39 pm

:)
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Mon Aug 29, 2011 5:02 pm

Any update on this issue? or is there somewhere else I can follow the support request ticket?

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Re: Colors incorrect when printing Word graphics

Post by John - Tracker Supp » Mon Aug 29, 2011 7:03 pm

Hi,

we are planning a new build now and details will be available later this week - can I ask for youpatiencece if I may until then and we will advise on what date hopefully this issue will be resolved ?

Many thanks
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Mon Sep 12, 2011 1:17 pm

Any update these past 2 weeks? Has the build been planned? Has a fix been identified?

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Re: Colors incorrect when printing Word graphics

Post by John - Tracker Supp » Mon Sep 12, 2011 1:27 pm

A new build should be available this coming weekend.
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Mon Sep 12, 2011 1:28 pm

Will the next new build include a fix for this issue?

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Re: Colors incorrect when printing Word graphics

Post by John - Tracker Supp » Mon Sep 12, 2011 1:30 pm

I believe it will - if this is not the case I will ensure you are advised before the end of our working day here in Canada ...
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Re: Colors incorrect when printing Word graphics

Post by geeffland » Mon Sep 19, 2011 2:03 pm

Just downloaded and installed 4.0198 and tried the problem posted in this thread. The new build still does not create the yellow or pattern shaded portion of that diagram. [Included 7z file of PDF created with build 198.]

Also note that the revision notes only go up to build 4.0196 on the website, so other than this thread I have no way of knowing if a fix has been implemented.

Is there a better way to track issues and fixes?
Attachments
graphics print test -198.7z
(12.46 KiB) Downloaded 171 times

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Re: Colors incorrect when printing Word graphics

Post by John - Tracker Supp » Mon Sep 19, 2011 6:37 pm

Hi,

apologies - I see you are correct - we hope to have a build out this coming weekend resolving some minor remaining issues outstanding and I will push to have this resolved at the same time if at all possible.

Thanks for your patience.
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Re: Colors incorrect when printing Word graphics

Post by Paul - Tracker Supp » Fri Sep 23, 2011 6:37 pm

Hi geeffland,

the item is tracked through the ticket system and the ticket RT#1191: Colors incorrect when printing Word graphics - this was not slated for build 198 on that ticket. The team have subsequently indicated on the ticket that this has now been resolved and that the fix will be available in build 199 expected this week end.

My apologies for the misunderstanding.

hth
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