only english language

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weite
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only english language

Post by weite » Thu Oct 25, 2012 7:27 am

I can't change the language in the Addin to german, because there is only english. I've reinstalled and repaired it, but nothing works. I've only the english language to choose. Can someone tell me how I can fix it?

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Tracker Supp-Stefan
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Re: only english language

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 11:12 am

Hello weite,

You can change the language - please Open e.g. Word, and go to the PDF XChange 2012 entry in the main menu.
From there click the third button that is for the settings, and in the pop-up window got o Languages.

There you need to click the desired language and then hit the "Set as Default" button. Hitting the OK button will not change the language. See the attached image illustrating all of the above.

Best,
Stefan
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choose_language.zip
(150.26 KiB) Downloaded 180 times

weite
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Re: only english language

Post by weite » Thu Oct 25, 2012 11:25 am

Thanks for your replay. Now, I have a screenshot.
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screen.zip
(100.84 KiB) Downloaded 175 times

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Re: only english language

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 11:59 am

Hello Weite,

I presume you have an older build of our printing drivers and would recommend you to download and install the latest build (5.0.265) first:
http://www.tracker-software.com/product/downloads
And make sure to select to install additional languages, and then if the problem still persists - then please download and place the file from the attached archive in
C:\Program Files\Tracker Software\PDF-XChange 5\Languages
And you should then have German as an available language option.

Best,
Stefan
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pxcd_de.zip
(12.4 KiB) Downloaded 173 times

weite
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Re: only english language

Post by weite » Thu Oct 25, 2012 1:23 pm

It doesn't work. The german language is only in the AddIn not available. The printer Driver and the viewer have the german language. I installed the newest Version.
In the C:\Program Files\Tracker Software\PDF-XChange 5\Languages folder are all language from french to german.

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Re: only english language

Post by Tracker Supp-Stefan » Thu Oct 25, 2012 3:55 pm

Hi weite,

Just to be sure you do have the latest build - could you please print a sample file to PDF, and then check that PDF's properties (Ctrl-D when you have the PDF opened in our Viewer).

Please also attach a copy of this file to this topic.

Best,
Stefan

weite
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Re: only english language

Post by weite » Mon Oct 29, 2012 7:36 am

Here is the file.
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test.pdf
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Re: only english language

Post by Tracker Supp-Stefan » Mon Oct 29, 2012 11:32 am

Hi weite,

Thanks for the sample and follow up. I've discussed this case with a couple of my colleagues, but it seems like I will also need to check that with the project leader - so we should have some further news for you later in the european afternoon.

Best,
Stefan

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Re: only english language

Post by Tracker Supp-Stefan » Wed Oct 31, 2012 5:36 pm

Hello again weite,

I just spoke with the project leader for the Add-In and he thinks that for some reason the add-in can not reach the folder with the language files.

COuld you please check the following registry locations:
"HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 5" and
"HKEY_LOCAL_MACHINE\Software\Tracker Software\PDF-XChange 5"

And see if there's a LangsPath entry in either place?

Best,
Stefan

weite
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Re: only english language

Post by weite » Fri Nov 02, 2012 9:27 am

The "LangsPath" entry was not in "HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 5".
Now it works! Thanks Stefan!

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Re: only english language

Post by Tracker Supp-Stefan » Fri Nov 02, 2012 10:04 am

Thanks for the update weite,

And great to hear that!!!

Now we will try to figure out why it was missing in the first place on your machine.

Best,
Stefan

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Re: only english language

Post by Peter2 » Fri Oct 11, 2019 8:29 am

weite wrote:
Thu Oct 25, 2012 7:27 am
I can't change the language in the Addin to german, because there is only english. I've only the english language to choose. Can someone tell me how I can fix it?
Seven years later the same problem: Tools, Printer, Editor - everything offers many languages; the Word-Plugin is only English. The listed Registry-path are now different

(And the link "More languages" leads only to the main page: https://www.tracker-software.com/produc ... e-standard)
Attachments
word_addin.png
PDF-X-Change Pro German

Willy Van Nuffel
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Re: only english language

Post by Willy Van Nuffel » Fri Oct 11, 2019 12:36 pm

Hello,

I just ran a test with the installation of PDF-XChange Pro (32-bit MSI installer) version 8.0.333.0

1) To me it seems that all languages are available.
They are installed in C:\Program Files\Common Files\Tracker Software\Common\Languages
Language files needed for the Office add-ins have a related name, starting with OfficeAddin.

2) In Word, when you click the Edit Settings icon in the PDF-XChange toolbar, and then you click languages,
the hyperlink "More languages..." goes indeed to https://www.tracker-software.com/produc ... e-standard
where it should rather be https://www.tracker-software.com/langua ... nge-editor

3) In case you need additional languages, you can download them from https://www.tracker-software.com/langua ... nge-editor
They download as *.x clpack files that I could install via right-mouse-click > Open with > PDF-XChange Editor
It seems like, starting from V7, each individual language-pack includes the information for all the different applications included in PDF-XChange Pro.

4) Maybe Tracker Software Support can still give you some additional information.

Best regards.
Attachments
PDF-XChange Office Addin - German.png

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Re: only english language

Post by Peter2 » Fri Oct 11, 2019 2:23 pm

Hi Willy

I have
c:\Program Files\Common Files\Tracker Software\Common\Languages\OfficeAddin.de-DE.xcl
and 19 other languages ...
But see image above ..

Edit:
But not that important for me. This is more an info for Tracker ...
PDF-X-Change Pro German

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Re: only english language

Post by TrackerSupp-Daniel » Fri Oct 11, 2019 6:40 pm

Hello Peter,

This is an issue we are currently aware of, running the .bat file contained within this Zip folder, then restarting the system should help to alleviate the issue:
office32_lags_fix.zip
(252 Bytes) Downloaded 16 times
Please let me know if this does not help.

Beyond that, we will be applying this fix in the next build that we release (334) which should hopefully be coming in a month or so.

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Peter2
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Re: only english language

Post by Peter2 » Mon Oct 14, 2019 7:25 am

Hi Daniel

I have a 64bit-PC and there is no folder "C:\Program Files (x86)\Common Files\Tracker Software"

But as said above - it's not that important, I can wait for a fix.
PDF-X-Change Pro German

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Re: only english language

Post by Tracker Supp-Stefan » Mon Oct 14, 2019 11:28 am

Hi Peter2,

Thanks for your patience while we prepare the new build!

Cheers,
Stefan

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Re: only english language

Post by Peter2 » Wed Nov 20, 2019 9:07 am

Fixed in 8.0.334.
Thanks
PDF-X-Change Pro German

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Re: only english language

Post by Tracker Supp-Stefan » Wed Nov 20, 2019 9:54 am

:D

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