Profile mis match between instances - Word 2010

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RedSharpEye
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Posts: 88
Joined: Mon Oct 25, 2010 6:38 am

Profile mis match between instances - Word 2010

Post by RedSharpEye » Sun Jul 08, 2018 10:19 am

Hi,
I think this is the closest forum for my query, apologies if it isn't.

In Word 2010 I have two pdf profiles on the PDF-Xchange tab. "Default" and "Secure Printable".

If the profile is "Default" and I select "secure printable" and click the Convert to PDF button the pdf is generated in accordance with the setting in the secure printable profile.

If I then close and restart Word the profile dropdown shows "secure printable" but clicking the Convert to PDF button the pdf is generated in accordance with the default profile. (i.e. not secure). However if I toggle the profile dropdown then the generated pdf is back in sync with the name displayed in the profile dropdown.

It is as if the dropdown profile name is persistent but the profile settings resets to default between restarts of Word.

Windows 10 64 bit April 2018 update (was also happening prior to this update)
Microsoft Office 32 bit 2010
word add in .PNG
word add in .PNG (5.83 KiB) Viewed 2249 times
PDF Editor
editor plus.PNG
I will upgrade to 326 and report back.

Cheers
Red
Last edited by RedSharpEye on Sun Jul 08, 2018 11:15 am, edited 1 time in total.

RedSharpEye
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Posts: 88
Joined: Mon Oct 25, 2010 6:38 am

Re: Profile mis match between instances - Word 2010

Post by RedSharpEye » Sun Jul 08, 2018 11:12 am

Upgraded PDF-XChange to 7.0.326.0 and the profile issue still exists :(

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Will - Tracker Supp
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Re: Profile mis match between instances - Word 2010

Post by Will - Tracker Supp » Sun Jul 08, 2018 5:47 pm

Hi RedSharpEye,

Thanks for the post - Can you send a screen-shot of the profiles that you're clicking on?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

RedSharpEye
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Posts: 88
Joined: Mon Oct 25, 2010 6:38 am

Re: Profile mis match between instances - Word 2010

Post by RedSharpEye » Sun Jul 08, 2018 5:57 pm

Yes sure.

This is the default drop down selected
Default Drop Down.PNG
And the secure printable selected
Secure drop down.PNG
And for good measure these are the profiles available in the profile manager
Profile Manager.PNG

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Dimitar - Tracker Supp
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Re: Profile mis match between instances - Word 2010

Post by Dimitar - Tracker Supp » Mon Jul 09, 2018 6:45 am

Hello RedSharpEye,

Could you please try repairing the installation of the office suite.

This is done in the following way.

In Windows 10:
Please go to Settings -> Apps -> Microsoft Office 2016 ( the location is the same for other versions )


Click only once on the office and choose Modify.


On the window that will pop up, choose Repair:

office_repair.png
office_repair.png (9.03 KiB) Viewed 2233 times
If it asks what kind of repair you want to do, select an "online repair".

After the repair is finished, please restart your computer.

When your system starts, please install your PDF-Exchange software again.


I hope that this will fix the problem.



Regards.

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