Hangs after generating

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marisoft
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Hangs after generating

Post by marisoft » Wed Oct 06, 2010 8:23 am

Hi,

A user has reported that PDF-Xchange Standards never shows the file-dialog when creating a PDF-file.

The process-bar goes to 100% and stays there, no file dialog box appears, and he has to close the PDF-saver program on the taskbar.
It does not make any difference whether the Office plug-in is used or printing directly to the PDF-driver.

This is Win-7 Pro, 64 bit - printing from Word 2007.

Have reinstalled latest version.

Any idea ?

Cheers,
/Poul
.::Poul Jensen::.

Clarion developer

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Tracker Supp-Stefan
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Re: Hangs after generating

Post by Tracker Supp-Stefan » Wed Oct 06, 2010 1:15 pm

Hello Poul,

I have asked Craig to have a look at this topic, and if it's not clarion specific we will have other of the dev guys to check it as well.

Best,
Stefan

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Re: Hangs after generating

Post by Tracker - Clarion Support » Wed Oct 06, 2010 1:17 pm

Hi Poul!

Are you using a Clarion program to trigger the printing process, or is this directly from Word 2007 to PDF-XChange without Clarion involvement?
Craig Ransom
Tracker Software - Clarion Support
http://www.tracker-software.com

marisoft
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Re: Hangs after generating

Post by marisoft » Wed Oct 06, 2010 2:19 pm

Hi,

This is NOT Clarion related. Printing from Word.

/Poul
.::Poul Jensen::.

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Re: Hangs after generating

Post by Tracker - Clarion Support » Wed Oct 06, 2010 3:16 pm

Hi Poul!

Gotcha! Passing along to the "generic" development team. :)
Craig Ransom
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Re: Hangs after generating

Post by John - Tracker Supp » Wed Oct 06, 2010 5:41 pm

Hi Poul,

1: Could it be the save dialog is present - but just does not have focus or is sitting on the status bar ?

2: Also - does the user have an AV program that perhaps is blocking ?

3: are they 100% sure they have not set some default file 'Save As' location in the driver properties save page ?

4: Finally what happens if they print from another application - notepad or wordpad for example ?

We have no reports of similar issues and cannot reproduce ourselves. Have you seen this problem yourself on the users machine or is the user reporting remotely ?

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

marisoft
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Re: Hangs after generating

Post by marisoft » Fri Oct 08, 2010 6:51 am

Hi John,

Thanks.

I have now been on-line with the customer and are confident that it was caused by the save dialog being sitting on the taskbar (we did not see it as all worked OK when I was on-line).

Cheers,
/Poul
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Re: Hangs after generating

Post by Tracker Supp-Stefan » Fri Oct 08, 2010 9:17 am

:)

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