Print Spooler Doesn't Start

This Forum is for the use of End Users requiring help and assistance for Tracker Software's PDF-XChange Printer Drivers only - Please do not post requests for older versions of PDF-XChange or the PDF-Tools/OFFice2PDF applications here

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Sean - Tracker, Chris - Tracker Supp, Tracker Supp-Stefan

Post Reply
steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Print Spooler Doesn't Start

Post by steve.thresher » Wed Dec 09, 2009 2:27 pm

Windows 2008 Server with Terminal Services enabled.

The printer spooler service refuses to start which disables all printers on the server. We had to uninstall the PDF-XChange V4 driver before the spooler would start working again. The following error was reported in the Windows Application Event Log every time the spooler service tried to start:

Faulting application spoolsv.exe, version 6.0.6002.18005, time stamp 0x49e03626, faulting module pxc40pm.dll, version 4.0.170.0, time stamp 0x4af7f64c, exception code 0xc00000fd, fault offset 0x0000000000008d37, process id 0x6a00, application start time 0x01ca74eb96aee637.

All entries report the same fault offset.

Do you have any suggestions?

Ivan - Tracker Software
Site Admin
Posts: 3620
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by Ivan - Tracker Software » Wed Dec 09, 2009 2:58 pm

As I understood, you are using x64 server?

Do you have more information about this crash? call stack would be very helpful.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Wed Dec 09, 2009 5:14 pm

You're correct in thinking the machine is an x64 Windows 2008 Server but I'm afraid the only information I have is what's in the event log. Are you aware of any log files that might contain the information you are looking for or possibly a setting that would create additional log files?

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Wed Dec 09, 2009 9:16 pm

I've found the windows error reporting dump files which I've attached. They show a stack overflow in the DLL mentioned above. Hopefully this will help you pin down the problem.
Attachments
Report.zip
Windows Error Reporting Dump Files
(1.02 MiB) Downloaded 112 times

Ivan - Tracker Software
Site Admin
Posts: 3620
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by Ivan - Tracker Software » Thu Dec 10, 2009 7:18 am

Thanks for dump files.
Please stop the Print Spooler service, replace the file pxc40pm.dll which is located into C:\Windows\System32 folder with corresponding file from attached archive, and run the spooler again.

Please let me know if that helps.
Attachments
PXC40pm.zip
(24.11 KiB) Downloaded 134 times
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Thu Dec 10, 2009 9:07 am

Have you fixed anything or is that a debug copy of the DLL?

Ivan - Tracker Software
Site Admin
Posts: 3620
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by Ivan - Tracker Software » Thu Dec 10, 2009 11:21 am

I have fixed the problem.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Thu Dec 10, 2009 5:19 pm

I'll organise getting the driver re-installed along with the patch and see what happens. Thanks for the quick response.

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Mon Dec 14, 2009 2:41 pm

We've now re-installed PDF-XChange 4 including the DLL you provided and so far it's working. Can you tell what triggered the crash from the dump files I supplied?

Ivan - Tracker Software
Site Admin
Posts: 3620
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by Ivan - Tracker Software » Mon Dec 14, 2009 7:00 pm

memory allocatios on 0 (zero) bytes was the reason.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Mon Dec 14, 2009 8:56 pm

I was wondering what operation a user would have to perform to make the crash occur so I could tie the crash to a particular operation at my end.

John - Tracker Supp
Site Admin
Posts: 8204
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by John - Tracker Supp » Mon Dec 14, 2009 10:58 pm

Hopefully answered ..

A Beta is available here if of interest - and ready now to downlaod :

http://www.tracker-software.com/download/PDFX4Beta.zip

Will advise when this becomes 'official' and the 'gold release' - rather than beta is released.


Cheers
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Fri Dec 18, 2009 5:06 pm

FYI: No crashes recorded since the patched DLL was installed.

User avatar
Paul - Tracker Supp
Site Admin
Posts: 4990
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: Print Spooler Doesn't Start

Post by Paul - Tracker Supp » Fri Dec 18, 2009 5:59 pm

The beta is scheduled for release as a stable this week end: http://www.tracker-software.com/forum3/ ... =39&t=7566 and you can always tell the current version by checking the version number on the download page: http://www.tracker-software.com/downloads/users/ for end users and http://www.tracker-software.com/downloads/dev/ for developers.
As I write this the viewer version is 2.042.9 when that hits 2.042.10 you are good to go.
_________________
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Mon Jan 04, 2010 5:12 pm

Will the version history be updated to reflect the new release? I see 4.0.174 is available but the version history only lists upto 4.0.170 and I need to know if the fix you provided me is in the latest download.

http://www.tracker-software.com/home/pr ... onHistory/

John - Tracker Supp
Site Admin
Posts: 8204
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by John - Tracker Supp » Thu Jan 07, 2010 4:03 pm

Hi Steve,

The project manager responsible is in our Ukraine office and I am afraid they were working over our Christmas whilst we enjoyed a break - but theirs has just started this week - so this will not be done until early next week - thanks or your patience.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

steve.thresher
User
Posts: 80
Joined: Wed Aug 26, 2009 8:42 am

Re: Print Spooler Doesn't Start

Post by steve.thresher » Fri Jan 15, 2010 2:51 pm

Still no sign of an entry in the version history for 4.0.174. How much longer will this be?

John - Tracker Supp
Site Admin
Posts: 8204
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: Print Spooler Doesn't Start

Post by John - Tracker Supp » Sat Jan 16, 2010 5:51 pm

Hi Steve,

Its updated now ..
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com

Post Reply