PDF document does not generate from SAP Spool File

[jldejong]

Hi, I am evaluating different PDF printers and trying to find one that works with SAP.

When I use PDF-XChange, and click Print from SAP, the spool request is successfully sent and shows up in the PDF-XChange Printer queue and then goes away.

I am never prompted for a Save As and no pdf file is generated.

Doing a Test Print from the printer's properties works great.

I know I have it configured properly in SAP because I can successfully print with other PDF printers. I prefer to get this product working though because we already own it.

Thanks for your help!
Julie

[John - Tracker Supp]

Hi Julie,

can you please do as outlined in this FAQ (below) and send the generated files to us here @ usrfiles@tracker-software.com - with a link in the email text to this forum message for reference and we will investigate ASAP

https://www.pdf-xchange.com/forum/v ... .php?t=800

many thanks.

[jldejong]

Hi, Problem solved.

When setting up PDF printing, SAP instructs you to create a Printer in SAP that uses Device Type "PDF1 : PDF ISO Latin-1 ". The PDF-XChange utility seems to function like a regular old Windows printer, so I tried changing the SAP device type to use "SAPWIN:Rel.4.x/SAPlpd 4.09+" instead and that solved the problem.

Also, SAP cannot work with printers that have spaces in their names so I had to rename the printer from the default "PDF-XChange 4.0" to "PDF-XChange40".

Thanks, Julie

[John - Tracker Supp]

Hi Julie,

thanks for the update - pleased all is now well.