Emoji symbols wrongly printed

henrinieb · Post by **henrinieb** » Thu Mar 04, 2021 5:59 pm

I use pdfSaver (PDF-XChange Lite version 9.0 build 352) for printing Word Office documents to pdf format.
That works nice indeed.

However when I use emoji symbols, these are always followed by a dark shadow in the pdf file.
What should I do to avoid this problem?

Word sample document:

Emoji1 Word.jpg

PDF document generated by pdfSaver:

Emoji2 pdf.jpg

Many thanks in advance for looking at this small problem.

Post by **TrackerSupp-Daniel** » Fri Mar 05, 2021 12:38 am

Hi, henrinieb

it appears that the dark shadow is simply the "background" of the emoji's being placed improperly. Could I ask you to please send us a copy of these documents, so we can do a few tests with them?

Kind regards,

henrinieb · Post by **henrinieb** » Fri Mar 05, 2021 9:05 am

Dear Daniel,

Please find the files in the following attachment.

2021-03-04 Emoji shadows.zip

Thank you very much for looking at this issue.
Kind greetings,
Henri

Fri Mar 05, 2021 12:09 pm

Hello henrinieb,

Thanks for the sample file! I've managed to reproduce the issue and created a ticket in our internal system:
#5517: Printing Drivers: Printing a Word document with Emojis gives incorrect result.
So that this can be fixed!

In the mean time - please try to drag and drop your .docx file over the Editor - and the conversion should be correct.

Kind regards,
Stefan

henrinieb · Post by **henrinieb** » Fri Mar 05, 2021 6:22 pm

Hello, Stefan.

Thank you very much for the quick support!

And indeed I can drag the Word document file over the PDF XChange Editor and the emoji symbols are converted well.
Thank you for sharing this workaround.

Have a nice day!
Henri

Post by **Tracker Supp-Stefan** » Sun Mar 07, 2021 9:34 am