Emoji symbols wrongly printed

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henrinieb
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Posts: 3
Joined: Thu Mar 04, 2021 4:43 pm

Emoji symbols wrongly printed

Post by henrinieb »

I use pdfSaver (PDF-XChange Lite version 9.0 build 352) for printing Word Office documents to pdf format.
That works nice indeed.

However when I use emoji symbols, these are always followed by a dark shadow in the pdf file.
What should I do to avoid this problem?

Word sample document:
Emoji1 Word.jpg

PDF document generated by pdfSaver:
Emoji2 pdf.jpg

Many thanks in advance for looking at this small problem.
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TrackerSupp-Daniel
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Re: Emoji symbols wrongly printed

Post by TrackerSupp-Daniel »

Hi, henrinieb

it appears that the dark shadow is simply the "background" of the emoji's being placed improperly. Could I ask you to please send us a copy of these documents, so we can do a few tests with them?

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
henrinieb
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Posts: 3
Joined: Thu Mar 04, 2021 4:43 pm

Re: Emoji symbols wrongly printed

Post by henrinieb »

Dear Daniel,

Please find the files in the following attachment.
2021-03-04 Emoji shadows.zip
(28.11 KiB) Downloaded 119 times
Thank you very much for looking at this issue.
Kind greetings,
Henri
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Tracker Supp-Stefan
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Re: Emoji symbols wrongly printed

Post by Tracker Supp-Stefan »

Hello henrinieb,

Thanks for the sample file! I've managed to reproduce the issue and created a ticket in our internal system:
#5517: Printing Drivers: Printing a Word document with Emojis gives incorrect result.
So that this can be fixed!

In the mean time - please try to drag and drop your .docx file over the Editor - and the conversion should be correct.

Kind regards,
Stefan
henrinieb
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Posts: 3
Joined: Thu Mar 04, 2021 4:43 pm

Re: Emoji symbols wrongly printed

Post by henrinieb »

Hello, Stefan.

Thank you very much for the quick support! :D
And indeed I can drag the Word document file over the PDF XChange Editor and the emoji symbols are converted well.
Thank you for sharing this workaround.

Have a nice day!
Henri
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Tracker Supp-Stefan
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Emoji symbols wrongly printed

Post by Tracker Supp-Stefan »

:)
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