Jump in Cyrillic letters in printing docx-to-pdf

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timahvey
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Jump in Cyrillic letters in printing docx-to-pdf

Post by timahvey »

The essence of the problem is that after we select “Convert to PDF” (through the PDF-Xchange tool) in Word (MS Office 2019), we finally get a pdf file in which the letters jump one on top of the other. That is, the document is already unreadable rubbish.
Also, this problem was observed in the assembly v8.0.334.0. Some users note that in version 8.0.331 this problem was not.
  1. Only Cyrillic letters jump.
    2. The problem arises primarily in the text having alignment "in width".
    3. The problem does not depend on text compression.
    4. Even when embedding all used document fonts, a problem appears.
    5. In the preview of the print document (in Word), the document is displayed correctly.
My version app is PDF-XChange PRO v8.0.335.0.

An example in a file.
Jump in Cyrillic letters.zip
Jump in Cyrillic letters in printing docx-to-pdf
(37.7 KiB) Downloaded 147 times
Last edited by timahvey on Tue Dec 24, 2019 10:35 am, edited 1 time in total.
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Tracker Supp-Stefan
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Re: Jump in Cyrillic letters in printing docx-to-pdf

Post by Tracker Supp-Stefan »

Hello timahvey,

It appears like your attachment is missing. The forum only accepts attachments up to 5MB in size I believe, so if your file is larger - can you please try to e-mail it to support@pdf-xchange.com with a link bank to this topic and we will have a look for you?

Season's Greetings,
Stefan
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timahvey
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Re: Jump in Cyrillic letters in printing docx-to-pdf

Post by timahvey »

Hello, Stefan.
Thanks. Just added a file. (there was an error in the archive).
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Tracker Supp-Stefan
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Re: Jump in Cyrillic letters in printing docx-to-pdf

Post by Tracker Supp-Stefan »

Hello timahvey,

Thanks for the file!
I managed to reproduce the issue using both the Word Plug-in (that relies on our drivers) as well as when Dragging and dropping your file over the Editor (which uses a different approach) - and got the wrong output both times.
I have now asked our devs to take a look at this and investigate!

Season's Greetings,
Stefan
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Ivan - Tracker Software
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Re: Jump in Cyrillic letters in printing docx-to-pdf

Post by Ivan - Tracker Software »

The issue is fixed and the fix will be included in a build 336 we are planning to release on January 6.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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