Excel or Autocad crash when printing file to PDF-Exchange

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chriscapade
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Posts: 4
Joined: Wed Dec 18, 2019 6:06 am

Excel or Autocad crash when printing file to PDF-Exchange

Post by chriscapade »

Hello,

I have one company user of this software that experience a problem converting a file to PDF using PDF-Xchange Standard.
Error: Print driver host for applications has stopped working.
This error comes up right after clicking the Print button to convert it to PDF or if I click the "Convert to PDF" button in PDF-Xchange tab.

Refer below for the Event Viewer error:

Faulting application name: splwow64.exe, version: 10.0.17763.864, time stamp: 0x25d572bf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x83c
Faulting application start time: 0x01d5b4aa0bd7d246
Faulting application path: C:\WINDOWS\splwow64.exe
Faulting module path: unknown
Report Id: f6b727ab-d565-4005-a278-ec7b7f04e26e
Faulting package full name:
Faulting package-relative application ID:

I already re-installed PDF-Xchange, repaired O365 and AutoCAD, all the same problem.
Any advise will be very much appreciated. Thank you.
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pdfxchangedriver.jpg
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Dimitar - Tracker Supp
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Re: Excel or Autocad crash when printing file to PDF-Exchange

Post by Dimitar - Tracker Supp »

Hello chriscapade,

Could you please tell us the exact version of the PDF XChange printer driver?

You can see that under the Editor's Main menu -> Help -> About.

Regards.
chriscapade
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Posts: 4
Joined: Wed Dec 18, 2019 6:06 am

Re: Excel or Autocad crash when printing file to PDF-Exchange

Post by chriscapade »

Hello Dimitar,

Screenshot attached. Thanks!
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Dimitar - Tracker Supp
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Re: Excel or Autocad crash when printing file to PDF-Exchange

Post by Dimitar - Tracker Supp »

Hello chriscapade,

Could you please follow this procedure of clean installation of our products:

I've numbered the steps below to make them easier to follow.

1) Uninstall all products of ours that you have installed. Restart the computer.
**Note: restarting the computer at all prompted points is a very large part of making this work, so please be sure to do them
**Note: Also be sure to disable any and all anti virus programs that you have running and make sure that you are logged in as the Administrator.


2) Open up File Explorer and navigate to C:\Program Files and delete the PDF-XChange and/or Tracker Software folder.

folders.png


3) Now, go to the Windows search bar and type in " regedit ", then right click and hit "Run as Administrator" - the following will show up:
regedit.jpg
reg2.png


4) Go to HKEY_CURRENT_USER\Software and delete the Tracker Software / PDF-XChange folder.


reg3.png


5) Go to HKEY_LOCAL_MACHINE\SOFTWARE and delete Tracker Software / PDF-XChange folder.

reg4.png

6) Re-install all the products you have installed before with this link:

https://www.pdf-xchange.com/product/downloads


7) Now complete the install and restart Windows.



Hopefully that does fix the problem!


Regards.
chriscapade
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Posts: 4
Joined: Wed Dec 18, 2019 6:06 am

Re: Excel or Autocad crash when printing file to PDF-Exchange

Post by chriscapade »

Thanks, Dimitar!
I will try it today and will let you know the result :)
chriscapade
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Posts: 4
Joined: Wed Dec 18, 2019 6:06 am

Re: Excel or Autocad crash when printing file to PDF-Exchange

Post by chriscapade »

Hello Dimitar!
This has fixed the issue. Thank you so much!
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Tracker Supp-Stefan
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Re: Excel or Autocad crash when printing file to PDF-Exchange

Post by Tracker Supp-Stefan »

:)
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