Empty pages when printing from program

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ADvG
User
Posts: 11
Joined: Mon Aug 05, 2019 6:42 am

Empty pages when printing from program

Post by ADvG »

Hello,

PDF XChange Pro in Version 8 Build 333 is installed here.

We use the PDF XChange Standard printer to export data sets from a program called "California Pro" from GW Software:
https://gw-software.de/produkte/californiapro/

This is working fine on all PCs, except for one workstation.
It worked before on this machine but stopped working for no apparent reason.

When printing to PDFs directly the printer generates the correct number of pages but all are empty.
When opening and closing the properties beforehand (changing nothing) the print is successful.

I reinstalled and repaired PDF XChange and changed default printer settings.
Do you have any clues?

Regards
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Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Empty pages when printing from program

Post by Dimitar - Tracker Supp »

Hello,


Could you please try to make a clean install of our product.

This is done by the following procedure:

I've numbered the steps below to make them easier to follow.


1) Uninstall all products of ours that you have installed. Restart the computer.
**Note: restarting the computer at all prompted points is a very large part of making this work, so please be sure to do them
**Note: Also be sure to disable any and all anti virus programs that you have running and make sure that you are logged in as the Administrator.


2) Open up File Explorer and navigate to C:\Program Files and delete the PDF-XChange and/or Tracker Software folder.


folders.png


3) Now, go to the Windows search bar and type in " regedit ", then right click and hit "Run as Administrator" - the following will show up:

regedit.jpg

reg2.png


4) Go to HKEY_CURRENT_USER\Software and delete the Tracker Software / PDF-XChange folder

reg3.png




5) Go to HKEY_LOCAL_MACHINE\SOFTWARE and delete Tracker Software / PDF-XChange folder.


reg4.png



6) Re-install all the products you have installed before with this link:

https://www.pdf-xchange.com/product/downloads


7) Now complete the install and restart Windows as instructed.



After that, please clean up the Windows Temp folder.



Hopefully that does fix the problem!


Regards.
ADvG
User
Posts: 11
Joined: Mon Aug 05, 2019 6:42 am

Re: Empty pages when printing from program

Post by ADvG »

Hello Dimitar,

thank you for your fast and detailed reply.
I followed your instruction but unfortunately the problem still persists.

Kind Regards
User avatar
Dimitar - Tracker Supp
Site Admin
Posts: 1778
Joined: Mon Jan 15, 2018 9:01 am

Re: Empty pages when printing from program

Post by Dimitar - Tracker Supp »

Hello,

Could you please try with version 8.0.334.0?

https://www.pdf-xchange.com/product/downloads



Regards.
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