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Printing Progress window issues

Posted: Sun Jul 14, 2019 5:42 pm
by galileo84
Every time after I log on (after the computer locked itself) the Printing Progress window shows up. It cannot be closed unless I end the task or reboot the system.
Windows 10
2019-07-14 13_40_58-.jpg

Re: Printing Progress window issues

Posted: Sun Jul 14, 2019 5:47 pm
by galileo84
This is the task that needs to be killed:
2019-07-14 13_46_33-Task Manager.png
2019-07-14 13_46_33-Task Manager.png (6.41 KiB) Viewed 1290 times

Re: Printing Progress window issues

Posted: Sun Jul 14, 2019 8:28 pm
by Will - Tracker Supp
Hi galileo84,

Thanks for the post - Can you please advise on the specific release you're using? You can find this from the About tab in the printer's printing preferences.

Thanks,

Re: Printing Progress window issues

Posted: Mon Jul 15, 2019 11:45 am
by galileo84
PDF-XChange Editor Plus
Version 7.0 (Build 327.1)
(Oct 24 2018; 14:23:48)

Hope this helps.

Thanks !

Re: Printing Progress window issues

Posted: Mon Jul 15, 2019 2:06 pm
by Will - Tracker Supp
Hi galileo84,

Thanks for that - Please try the latest release and see if that helps:
http://www.tracker-software.com/downloads

Thanks,

Re: Printing Progress window issues

Posted: Mon Jul 15, 2019 7:08 pm
by galileo84
Thanks Will.
I'll have my IT install the update and will let you know if the problem went away.

Thanks !

Re: Printing Progress window issues

Posted: Mon Jul 15, 2019 7:34 pm
by Paul - Tracker Supp
Thanks galileo84,

looking forward to hearing the results.

Re: Printing Progress window issues

Posted: Wed Jul 17, 2019 1:43 pm
by galileo84
Unfortunately this did not fix the issue. It still persists.
Version 8.0, build 331.0

Re: Printing Progress window issues

Posted: Wed Jul 17, 2019 3:59 pm
by Paul - Tracker Supp
Thanks for doing that.

We are not aware of any specific things that would cause that.

I would like to know if PDFSaver is loaded (showing in the Task Manager) before you lock the screen. Also, can you check for us whether the option to "Autounload" pdfsaver.exe helps?

Open the PDFSaver UI (find PDFSaver.exe in the Windows Start Menu) and check the box and set it to unload in say 30 seconds then test your lock screen.
image.png
regards

Re: Printing Progress window issues

Posted: Thu Jul 18, 2019 12:44 pm
by galileo84
Please see below.


Also, after further investigation; The window appears on my screen after I re-connect the laptop to the docking station.
Lenovo P52 / Thunderbolt docking station


image.png

Re: Printing Progress window issues

Posted: Thu Jul 18, 2019 12:48 pm
by galileo84
It has nothing to do with the log-in. I just verified this.

Disconnect from docking station
Closing lid of laptop
Wait 5 seconds
re-connecting to docking station
Opening the lid of laptop
>>> Printing Progress window appears on Desktop

Re: Printing Progress window issues

Posted: Thu Jul 18, 2019 1:07 pm
by galileo84
After testing with your settings; The window appeared for about 1 second and then disappeared again....
Will test a little bit further to fully verify if this fixed the issue.
Thanks again !

Re: Printing Progress window issues

Posted: Thu Jul 18, 2019 6:35 pm
by Paul - Tracker Supp
Great news!

Looking forward to confirmation the issue is resolved.

Re: Printing Progress window issues

Posted: Thu Jul 18, 2019 6:40 pm
by TrackerSupp-Daniel
Hello Galileo,

Many laptops will Sleep or Hibernate when the lid is closed, and automatically log back in when it is reopened (though most still prompt for the password). Is it possible that you have a logon script that attempts to print a specific file, or launches our PDFSaver utility during logon?

Kind regards,

Re: Printing Progress window issues

Posted: Fri Jul 26, 2019 2:20 pm
by galileo84
Paul,
Your post of Wed Jul 17, 2019 3:59 pm has solved my problem.

Thanks !

Please close

Re: Printing Progress window issues

Posted: Fri Jul 26, 2019 2:41 pm
by Tracker Supp-Stefan
Glad to hear that Galileo,

Cheers,
Stefan