Printing Progress window issues

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galileo84
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Printing Progress window issues

Post by galileo84 » Sun Jul 14, 2019 5:42 pm

Every time after I log on (after the computer locked itself) the Printing Progress window shows up. It cannot be closed unless I end the task or reboot the system.
Windows 10
2019-07-14 13_40_58-.jpg

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Sun Jul 14, 2019 5:47 pm

This is the task that needs to be killed:
2019-07-14 13_46_33-Task Manager.png
2019-07-14 13_46_33-Task Manager.png (6.41 KiB) Viewed 215 times

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Will - Tracker Supp
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Re: Printing Progress window issues

Post by Will - Tracker Supp » Sun Jul 14, 2019 8:28 pm

Hi galileo84,

Thanks for the post - Can you please advise on the specific release you're using? You can find this from the About tab in the printer's printing preferences.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Mon Jul 15, 2019 11:45 am

PDF-XChange Editor Plus
Version 7.0 (Build 327.1)
(Oct 24 2018; 14:23:48)

Hope this helps.

Thanks !

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Will - Tracker Supp
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Re: Printing Progress window issues

Post by Will - Tracker Supp » Mon Jul 15, 2019 2:06 pm

Hi galileo84,

Thanks for that - Please try the latest release and see if that helps:
http://www.tracker-software.com/downloads

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Mon Jul 15, 2019 7:08 pm

Thanks Will.
I'll have my IT install the update and will let you know if the problem went away.

Thanks !

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Paul - Tracker Supp
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Re: Printing Progress window issues

Post by Paul - Tracker Supp » Mon Jul 15, 2019 7:34 pm

Thanks galileo84,

looking forward to hearing the results.
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galileo84
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Re: Printing Progress window issues

Post by galileo84 » Wed Jul 17, 2019 1:43 pm

Unfortunately this did not fix the issue. It still persists.
Version 8.0, build 331.0

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Re: Printing Progress window issues

Post by Paul - Tracker Supp » Wed Jul 17, 2019 3:59 pm

Thanks for doing that.

We are not aware of any specific things that would cause that.

I would like to know if PDFSaver is loaded (showing in the Task Manager) before you lock the screen. Also, can you check for us whether the option to "Autounload" pdfsaver.exe helps?

Open the PDFSaver UI (find PDFSaver.exe in the Windows Start Menu) and check the box and set it to unload in say 30 seconds then test your lock screen.
image.png
regards
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If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

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http://www.tracker-software.com

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Thu Jul 18, 2019 12:44 pm

Please see below.


Also, after further investigation; The window appears on my screen after I re-connect the laptop to the docking station.
Lenovo P52 / Thunderbolt docking station


image.png

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Thu Jul 18, 2019 12:48 pm

It has nothing to do with the log-in. I just verified this.

Disconnect from docking station
Closing lid of laptop
Wait 5 seconds
re-connecting to docking station
Opening the lid of laptop
>>> Printing Progress window appears on Desktop

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Thu Jul 18, 2019 1:07 pm

After testing with your settings; The window appeared for about 1 second and then disappeared again....
Will test a little bit further to fully verify if this fixed the issue.
Thanks again !

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Re: Printing Progress window issues

Post by Paul - Tracker Supp » Thu Jul 18, 2019 6:35 pm

Great news!

Looking forward to confirmation the issue is resolved.
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TrackerSupp-Daniel
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Re: Printing Progress window issues

Post by TrackerSupp-Daniel » Thu Jul 18, 2019 6:40 pm

Hello Galileo,

Many laptops will Sleep or Hibernate when the lid is closed, and automatically log back in when it is reopened (though most still prompt for the password). Is it possible that you have a logon script that attempts to print a specific file, or launches our PDFSaver utility during logon?

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

galileo84
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Re: Printing Progress window issues

Post by galileo84 » Fri Jul 26, 2019 2:20 pm

Paul,
Your post of Wed Jul 17, 2019 3:59 pm has solved my problem.

Thanks !

Please close

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Tracker Supp-Stefan
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Re: Printing Progress window issues

Post by Tracker Supp-Stefan » Fri Jul 26, 2019 2:41 pm

Glad to hear that Galileo,

Cheers,
Stefan

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