hi
ich use pdf xchange pro sind few weeks
now i have a problem that some text is missing after printing
ther a 2 pdf in the attachments
one with pdf creator which shows the correct page , an one with pdf xchange printer
thx
mike
Problem printing doc (missing text)
Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan
Problem printing doc (missing text)
- Attachments
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- pdf x change printer.pdf
- (24.95 KiB) Downloaded 126 times
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- pdf creator printer.pdf
- (55.95 KiB) Downloaded 123 times
- Tracker Supp-Stefan
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Re: Problem printing doc (missing text)
Hello Wallner,
Welcome to our forums and thanks for the sample files.
What is the original format of the data? (is it e.g. a Word document)? Can we have a copy of the original file from which you print to our printer?
Regards,
Stefan
Welcome to our forums and thanks for the sample files.
What is the original format of the data? (is it e.g. a Word document)? Can we have a copy of the original file from which you print to our printer?
Regards,
Stefan
Re: Problem printing doc (missing text)
i dont know wich format , this comes from our calkulation software
the support tried the windows to pdf converter an pdfcreator in both printer it works fine
also normal printing
thx
the support tried the windows to pdf converter an pdfcreator in both printer it works fine
also normal printing
thx
- TrackerSupp-Daniel
- Site Admin
- Posts: 8588
- Joined: Wed Jan 03, 2018 6:52 pm
Re: Problem printing doc (missing text)
Hello Wallner,
What is the name of this calculation software, and if possible could you provide a link to their website?
I am afraid that I am unsure what could cause this issue at the moment, as our printer presents the data that it is given, in the order it is told, within the resulting PDF document. Meaning that the only way this text should not appear is if the application is not sending it to us, however looking at the other printer output, that seems unlikely as well.
Can you please check that the printing settings from the application are not set to hide "comments" or some other item that could affect this, explicitly when going to our printer? (some applications have different settings per printer)
Kind regards,
What is the name of this calculation software, and if possible could you provide a link to their website?
I am afraid that I am unsure what could cause this issue at the moment, as our printer presents the data that it is given, in the order it is told, within the resulting PDF document. Meaning that the only way this text should not appear is if the application is not sending it to us, however looking at the other printer output, that seems unlikely as well.
Can you please check that the printing settings from the application are not set to hide "comments" or some other item that could affect this, explicitly when going to our printer? (some applications have different settings per printer)
Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com