Problem printing doc (missing text)

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Wallner
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Posts: 2
Joined: Wed Mar 06, 2019 1:06 pm

Problem printing doc (missing text)

Post by Wallner » Wed Mar 06, 2019 1:11 pm

hi

ich use pdf xchange pro sind few weeks

now i have a problem that some text is missing after printing

ther a 2 pdf in the attachments

one with pdf creator which shows the correct page , an one with pdf xchange printer

thx

mike
Attachments
pdf x change printer.pdf
(24.95 KiB) Downloaded 34 times
pdf creator printer.pdf
(55.95 KiB) Downloaded 36 times

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Tracker Supp-Stefan
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Re: Problem printing doc (missing text)

Post by Tracker Supp-Stefan » Wed Mar 06, 2019 1:19 pm

Hello Wallner,

Welcome to our forums and thanks for the sample files.
What is the original format of the data? (is it e.g. a Word document)? Can we have a copy of the original file from which you print to our printer?

Regards,
Stefan

Wallner
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Posts: 2
Joined: Wed Mar 06, 2019 1:06 pm

Re: Problem printing doc (missing text)

Post by Wallner » Wed Mar 06, 2019 1:34 pm

i dont know wich format , this comes from our calkulation software

the support tried the windows to pdf converter an pdfcreator in both printer it works fine

also normal printing

thx

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TrackerSupp-Daniel
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Re: Problem printing doc (missing text)

Post by TrackerSupp-Daniel » Wed Mar 06, 2019 8:38 pm

Hello Wallner,

What is the name of this calculation software, and if possible could you provide a link to their website?

I am afraid that I am unsure what could cause this issue at the moment, as our printer presents the data that it is given, in the order it is told, within the resulting PDF document. Meaning that the only way this text should not appear is if the application is not sending it to us, however looking at the other printer output, that seems unlikely as well.

Can you please check that the printing settings from the application are not set to hide "comments" or some other item that could affect this, explicitly when going to our printer? (some applications have different settings per printer)

Kind regards,
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

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