PDF-XChange Lite V6 doesn't get past the Queue

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Zumwalt
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PDF-XChange Lite V6 doesn't get past the Queue

Post by Zumwalt » Thu Jan 25, 2018 11:23 pm

Ever since I updated to PDF-Xchange Editor V 7.0 (Build 323.2) the Lite V6 printer driver does not work.
All the prints end up in the queue with status "Sent to printer".
I have a PDF-XChange Lite (no version number) that does work). I believe it is a very old version.

Help?

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Patrick-Tracker Supp
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by Patrick-Tracker Supp » Thu Jan 25, 2018 11:28 pm

Hello,
Thank you for the post. Could you please try restarting your PC? Sometimes Lite will need the system to reboot in order for the printing to function correctly.
I hope this helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America

Zumwalt
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by Zumwalt » Sat Jan 27, 2018 8:43 pm

I tried several re-boots, still the same

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TrackerSupp-Daniel
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by TrackerSupp-Daniel » Mon Jan 29, 2018 5:45 pm

Hello Zumwalt,

Can you open the printer properties>About of the one without a version number and tell me what it reads for the version in there?
The newest version of the drivers shouln't have a version number listed beside the printer, so that is likely the most up to date one.
If it is you can safely uninstall the V6 drivers as you no longer need them and they are causing these problems.
Daniel McIntyre
Support Technician
Tracker Software Products (Canada) LTD

Sales: +1 (250) 324-1621
Fax: +1 (250) 324-1623

Zumwalt
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by Zumwalt » Tue Jan 30, 2018 3:07 pm

Says" PDF-Xchange Lite Version 7, so it looks like that one is good.
My confusion was that I thought before the upgrade there was a driver with no version number from way back.

thanks for clearing this up

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Tracker Supp-Stefan
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by Tracker Supp-Stefan » Tue Jan 30, 2018 3:53 pm

Hello Zumwalt,

So is everything now fine with the latest driver?

Cheers,
Stefan

Zumwalt
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by Zumwalt » Tue Jan 30, 2018 4:07 pm

yes
Just my mind it was an old driver from a prior version.
Sorry to have bothered you.

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Tracker Supp-Stefan
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Re: PDF-XChange Lite V6 doesn't get past the Queue

Post by Tracker Supp-Stefan » Tue Jan 30, 2018 4:09 pm

No worries Zumwalt,

We are happy that there's a solution!

Cheers,
Stefan

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