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Setup doesn't respect previous installation directory on update

Posted: Mon Jul 17, 2017 4:26 pm
by BigMike
Hi there,

I'm using the ZIP-Package of PDF-XChange Pro. When doing an Update of my current installation, the Setup recognizes the installed components correctly, but not a changed installation directory.
The update will install the new files to the default location, if I don't change it manually.
Could you please change this, that an update will also install to the same customized path by default, as PDF Viewer setup does?

Re: Setup doesn't respect previous installation directory on update

Posted: Mon Jul 17, 2017 4:40 pm
by Patrick-Tracker Supp
Hello Big Mike,

Thank you for the post. Could you please let us know from what version and build you are updating? Please also specify the installer you originally used for this build, as well as your windows version.

Thank you!

Re: Setup doesn't respect previous installation directory on update

Posted: Mon Jul 17, 2017 8:02 pm
by BigMike
Hi,
I'm always using the ZIP Installer Package.
Today, I've updated from build 322.3 to build 322.5. But this happened with all updates until now.
I'm using Windows 10 1703, x64.

I've installed the Tracker products to C:\Program Files\Office\Tracker Software\...
at every update, the new installation path is again C:\Program Files\Tracker Software\... an I'll have to change it again.

Re: Setup doesn't respect previous installation directory on update

Posted: Tue Jul 18, 2017 12:30 am
by Patrick-Tracker Supp
Hi Big Mike,

Thank you for reporting this. I will discuss this with the development team and see if the installers can be modified such that any custom install path is noticed and respected.

Cheers!

Re: Setup doesn't respect previous installation directory on update

Posted: Thu Mar 01, 2018 4:11 pm
by RobertG
It would be really great if you guys could fix this. When I first installed PDF X-Change and it's printer driver, I chose "Custom Installation" so that I could choose my own folder under Program Files. I do this so that it's easier to identify installed apps later on, as I may not recognize company names. So, my chosen install folder for all Tracker products was "PDF-XChange", with subfolders named for each individual product, e.g., "Editor", "Printer Driver", etc. I generally follow this system for most programs.

However, when I dutifully updated all my PDF X-Change products through the Tracker updater app, I found to my chagrin that the program completely disregarded by custom install locations; it simply wiped out everything I had previously installed (leaving empty folders), and re-installed the updated programs in a location of its choosing (Tracker Software). If I was given a choice to intervene during the update process and choose/preserve the custom locations, I certainly did not notice it.

It would be greatly appreciated if you could amend the way the update program behaves, so that it honors and preserves the install paths chosen by the user upon initial installation.

Thank you!

Re: Setup doesn't respect previous installation directory on update

Posted: Fri Mar 02, 2018 5:36 pm
by TrackerSupp-Daniel
Hello RobertG,
Ive gone ahead and finally created a new formal bug report and informed our lead developer about this. It was intended to have been working since shortly after it was initially reported, I'm not sure when it broke, but we are now working on getting it working again.
Ticket #4274: updater does not respect previous install path

Re: Setup doesn't respect previous installation directory on update

Posted: Tue Apr 17, 2018 6:05 pm
by BigMike
Was something changed here for version 7.0.325? I had to set the folders myself again at the update.

By the way, I can't change the installation folder for the "XCVault.exe"
While all other files go to the custom installation folders, this one is still placed in %Program Files%\Tracker Software\Vault

Re: Setup doesn't respect previous installation directory on update

Posted: Tue Apr 17, 2018 6:37 pm
by TrackerSupp-Daniel
Hi BigMike,
This Ticket is still in progress, so it isnt in quite yet.
As for the XCVault location, that is a good catch and I will be adding that to the ticket.

Re: Setup doesn't respect previous installation directory on update

Posted: Fri Feb 08, 2019 10:46 am
by BigMike
Hi,

I just wanted to let you know, that both issues still exist - I updated today to build 7.0.328.2.

Kind regards
Michael

Re: Setup doesn't respect previous installation directory on update

Posted: Fri Feb 08, 2019 9:06 pm
by TrackerSupp-Daniel
Hi BigMike,
Yes, we are aware. The dev team is planning to go over all of the installers before our next release. I know we have all been waiting for this for a long time, so I hope we can find the resolution soon.
All the best!